Quote:
Originally Posted by suicideneil
Thats very good of Castle, but, it does strike me as being a bit shady- buying a motor you know to be damaged / broken and then sending it to castle to get a brand new replacement; thats like buying a new car thats been in wreck then taking it to the main dealer to swap it for another one for the much less than the original cost ( $80 vs $200 if you buy direct from castle, ~$165 elsewhere )...  |
We don't really mind at all, as long as you're paying for the repair. There have been some people that have bought failed units and then tried to send them in for warranty repair. Needless to say that does not sit well with us and they are no longer allowed ANY warranty claims from us. This is very very rare and we don't let a few bad apples spoil it for everyone else. But for non-warranty repairs, the price is covering our cost on the replacement so we don't mind. I've always told people we don't care what condition the product is in with non-warranty. Smash it with a hammer, light it on fire we don't care as long as we can identify what the original product was.
Thomas Porfert
Castle Tech Support