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JERRY2KONE · **Unpleasant. -** 11.04.2010, 10:15 PM

As unpleasant as your situation is you should consider yourself lucky. At least Tower is working with you to resolve the issue. There are a lot more companies out there who just don't give a crap and will leave you hanging with their mistake. TH is doing their part by paying for your return postage, and sending you a new motor.

About two years ago I ordered a motor/ESC combo kit from TH and when the box arrived inside was a two part epoxy kit. It was obvious to me that someone had switched out the contents of the package during packing and kept the combo kit, because the epoxy was in the motor/ESC packaging. TH started an in house investigation trying to find out who was stealing from them, and the matter of my motor/ESC order was resolved. Sure it took a lot longer than I would have liked, but I was happy that they took care of the problem without making the situation worse. This is the risk we all take dealing with on line ordering. Be thankful that TH is a pretty standup company and that they will work with you to resolve the problem. Some times these things happen. I have spent thousands of dollars with them and I am quite content with how they handle my business.

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JERRY2KONE JERRY2KONE SUPERMAXX Offline Posts: 3,452 Join Date: Sep 2006 Location: HAYMARKET VIRGINIA	Unpleasant. - 11.04.2010, 10:15 PM As unpleasant as your situation is you should consider yourself lucky. At least Tower is working with you to resolve the issue. There are a lot more companies out there who just don't give a crap and will leave you hanging with their mistake. TH is doing their part by paying for your return postage, and sending you a new motor. About two years ago I ordered a motor/ESC combo kit from TH and when the box arrived inside was a two part epoxy kit. It was obvious to me that someone had switched out the contents of the package during packing and kept the combo kit, because the epoxy was in the motor/ESC packaging. TH started an in house investigation trying to find out who was stealing from them, and the matter of my motor/ESC order was resolved. Sure it took a lot longer than I would have liked, but I was happy that they took care of the problem without making the situation worse. This is the risk we all take dealing with on line ordering. Be thankful that TH is a pretty standup company and that they will work with you to resolve the problem. Some times these things happen. I have spent thousands of dollars with them and I am quite content with how they handle my business. SUPERMAXX YOUR LIFE.