Guys I love Castle as much as the next guy but this just isn't right IMO. I honestly don't have time to call during business hours due to college and finals are coming up. I just want this taken care of. I was mislead into believing I'd be getting a 1520 gratis, which I thought was an excellent way to deal with the order mix up. I wouldn't have minded just paying for the motor anyways, they're dirt cheap. But I was told something and now Mr. Chase is giving me the run around saying he was only talking about a MMM I'd sent in.
Quote:
Dear Daniel,
The only thing I was involved with was the replacement Mamba Monster that you have received in the mail.. If you were going to purchase a motor or if the tech department was going to send one of those out it is not something I was informed of.. Please contact tech department if they said they were going to send on of those out to you. They can be reached at 913-390-6939 ext1, or can be emailed at support@castlecreations.com Thank you.
Sincerely,
Charles Chase
Castle Creations
Repair Department
(913)-390-6939 Ext.2
On 11/24/2010 7:19 PM, Daniel Castaneda wrote:
Hey Charles,
Any Update on getting a 1520 sent out to me? I live away from home and received a shipping notification from CC a few days after your last email and assumed it was the 1520. Today I arrived for the holidays and It turned out to be a replacement MMM I'd been waiting on for a couple months that finally arrived. Is there going to be a new shipment of 1520 motors or not because as far as I know they're being discontinued?
Thanks and Happy Thanksgiving,
Daniel Castaneda
On Oct 13, 2010, at 11:13 AM, Charles Chase wrote:
Dear Daniel,
It looks like we will be getting a batch of those to stock over the next couple weeks.. As soon as one is available to your order we will ship that out immediately.
--
Sincerely,
Charles Chase
Castle Creations
Repair Department
(913)-390-6939 Ext.2
Daniel Castaneda wrote:
Ok sweet, any idea when new stock will be coming in? Thanks,
Daniel Castaneda
On Oct 5, 2010, at 3:57 PM, Charles Chase wrote:
Dear Daniel,
I am sorry for the mix up.. for some reason your order was shipped to a Victory RC and they are in the process of sending that back to us... I am going to set you up for another one to be sent to you. Right now we do not have these in stock so we will have to wait until this comes to stock. I am very sorry for this mix up and you will be receiving this for free for sure. Thank you for your patience and we will get you hooked up.
--
Sincerely,
Charles Chase
Castle Creations
Repair Department
(913)-390-6939 Ext.2
Dena Belcher wrote:
-------- Original Message --------
Subject: Re: 1520 motor order ## 2142-2616-1484
Date: Sun, 3 Oct 2010 00:37:47 -0400
From: Daniel Castaneda<danielc305@gmail.com>
To: Dena Belcher<dena@castlecreations.com>
Not to be impatient but I never received any shipping info on my order. I understand the high volume of orders you must be receiving due to the motor sale but this is a bit excessive. Daniel Castaneda
On Sep 28, 2010, at 4:05 PM, Dena Belcher wrote:
Daniel,
All orders will be processed and shipped by the end of the week. Thanks for your Patience
Dena
On 9/28/2010 1:38 PM, Daniel Castaneda wrote:
Hey, still have not received shipping info for my order # 2142-2616-1484 . Just curious if everything is in order. Thanks in advance,
Daniel Castaneda
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