Quote:
Originally Posted by Rnemhrd
 The damn endcap has the mounting holed, but they are'nt tapped.  I really doen't care to go through the whole send it in and sit till a new one comes so I will prolly tap the holes myself but what the heck!!! Just really pissed. I know there CS is good, but this really should'nt have happened. |
Please shoot me a PM with your shipping info. We'll get a new motor shipped out with a prepaid mailer (assuming you're in the US) so you can send that motor back to us. Normally I would just send you the rebuild kit, but we haven't received the rebuild kits for the 1410 yet.
This is the 12th one we've seen like this since it was released. We've brought it to the attention of the engineers and steps have been put in place in China to ensure that it doesn't happen again. There are probably a few more out there and we're dealing with them as the come up. Sorry for the troubles, and you're right, it should have never have happened.
Thomas Porfert
Tech Support
Castle Creations