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JERRY2KONE · 03.08.2011, 12:16 PM

Here is the latest response received from Mr. Dvorski regarding warranty repairs. I also shared with him that we plan to travel to his plant once our van arrives in mid April.

Dear Mr. Hill,

thank you for your e-mail. I am happy that the situation about repairs is clear now. I have to say that in fact it "only" take weeks (maximumly). Normally the controller is here within 7 days after sending from US and the repair can be make very quickly so for example the controller can be on the way back to US in about day or two after recieving here in MGM. So in less then 10 days the controller is allready on the way back. In case of using express airmails it can be sooner. On the other hand sometimes there could be problems with customs so sometimes the customs holds the parcel for few days (till they can accept that it is just the controller for repair so there is nothing to declare). Of course we can talk about it more when you will be here in MGM compro :-)

I am very happy that you like Prague. Me personaly love Prague :-) .

Looking forward to meet you here in MGM. Have a great day! :-)

Very Best Reagards,
Martin :-)

	(#21)
JERRY2KONE JERRY2KONE SUPERMAXX Offline Posts: 3,452 Join Date: Sep 2006 Location: HAYMARKET VIRGINIA	03.08.2011, 12:16 PM Here is the latest response received from Mr. Dvorski regarding warranty repairs. I also shared with him that we plan to travel to his plant once our van arrives in mid April. Dear Mr. Hill, thank you for your e-mail. I am happy that the situation about repairs is clear now. I have to say that in fact it "only" take weeks (maximumly). Normally the controller is here within 7 days after sending from US and the repair can be make very quickly so for example the controller can be on the way back to US in about day or two after recieving here in MGM. So in less then 10 days the controller is allready on the way back. In case of using express airmails it can be sooner. On the other hand sometimes there could be problems with customs so sometimes the customs holds the parcel for few days (till they can accept that it is just the controller for repair so there is nothing to declare). Of course we can talk about it more when you will be here in MGM compro :-) I am very happy that you like Prague. Me personaly love Prague :-) . Looking forward to meet you here in MGM. Have a great day! :-) Very Best Reagards, Martin :-) SUPERMAXX YOUR LIFE.