Customer Service 101
#87 - How to permanently severe customer relations... see above example. This is a sure fire method of dispatching your customer to a place from which they will never return to sully your business again. Please note, this method should only be used in the most extreme situations or when happening accross inexperienced eBay users who have validated their 'crap on me from a great height' card by asking stupid questions that put ones 'business' at risk of poor feedback