Quote:
Originally Posted by Pdelcast
omg!
I leave for a couple months and it turns into a shouting match!
Really the customer support issues we are running into comes down to our serious growth, + the recall on ICE-HV. We are still getting swamped -- but we are starting now finally to see some daylight.
So please bear with us while we go through some growing pains.
March was our worst month for CS problems and return turn-around. We are getting better as we dig ourselves out of our hole.
Very sorry for the long repair times and CS wait times - -but there is light at the end of the tunnel!
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This will only make Castle stronger. A lot of the people complaining might not own a business and have no idea how hard it is to run a company the size of Castle. If something similar happened to any other company, I can see that company going under. Keep up the good work Patrick.