[TheMonster]

Hi friends,
I wanted to share with you an experience I had with a castle, and ask for your help.

A week ago I plugged the controller I have a Mamba Max Pro to Castle Link software to program it.
The MMP that I have is the controller of the Savage FLUX 2350 - "HPI rebrand it and call it a" Q-BASE ESC

I connected the controller to my computer, and I saw that there is a software update to Beta version 1.38.
So I updated the software.

After the first run had some issues with the new software:

1. The car lost power, and Punch ... acting very strange and took a long time to accelerate. The car did not have Punch power.
2. stuttered The vehicle .. like the Cut Off is approaching (batteries were charged)
3. Random vehicle brakes every 30 seconds or so
4. The motor started making strange noises and sounds like it opposes itself
5. The ESC stopped to get a response from the remote for a few seconds every minute or so ... (after 2 seconds I managed to control it again)

It is important to note!
I have not changed anything in the car! Only the version of the controller!

I tried to return the controller to its previous version through Castle Link, but it did not work.

I sent an email to the service of the Castle. They did not answer me.
a few days later I sent another email - again they did not answer.

I had to call them. (I do not live in the U.S. so that the conversation cost me a lot of money)

Angry man answered me and told me the old version on the the controller has been deleted and I can not install it again.
And told me I stuck with version 1.38 beta.
I told him what was written on their site and he did not really listen to me...

from Castle site:
"We thoroughly test software updates before we release them but there is no way we can test every possible system configuration.
A beta release comes with a questionnaire and several follow up e-mails so we can get feedback from beta testers on how the software performs.
With this feedback we can fix bugs or other problems before the software in installed on our production ESC’S.
If you are curious about beta software but are leery of becoming a tester, rest assured, all beta releases have the ability to be turned back into the last stable release version."

The guy did not really try to help me ...
I mentioned this controller in collaboration with HPI so he told me that now I have to talk to them and see what to do. He drops the responsibility on HPI. Although Castle are the manufacturer that have to handle technical issues .
I tried to ask him to send me an email (or any other way) the old software version (the stable one), and I will set it up with the Castle Link.
He said that it is not possible! Because the company does not retains older versions.
On the other hand ... the company's factory installs the stable file. (so it exists)
And if I can install a new beta version from the Internet on my ESC via Castle Link, so why shouldn’t I be able to install the older software, if they send it to me, Just like I installed the beta version ?
That would not be a problem for a company like Castle.
He did not really try to help me ... He told me to send the ESC for repair.
Although I explained to him that I'm not from the U.S. and I can not send him the controller!
I explained again (several times) that if he can not find a way to help me through the phone / internet, I remain stuck with a broken controller that is unusable, because I can not send the controller to repair in the U.S.
I asked him if maybe in the future new software will release (software that fix the problems that I have in 1.38). I asked him if I will be able to install it?
He said he have no idea when a newer software will be released. And also didn’t know if I will have the option to upgrade it. And he even got mad because he claims he is not a Seer.


I'm very disappointed from Castle customer service !
I thought they would try to help me, I thought they are a good and reliable company ... seems I was wrong
I turn to you for help because I do not know what to do anymore …

Please try to help me fix my ESC !


thanks alot !!!!