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Originally Posted by go4gold
You forgot the easy way. Send it back to get repaired, probably even with some sort of warranty.
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Actually, that was the first option in my post. He has already tried to solder it so a little more won't do any harm as long as he doesn't overheat the board. What probably happened is the holes for the pins still has solder in it and he tried to solder to the top of them, which isn't very strong. If soldering is too difficult, I would suggest having someone who has the proper tools do it. Or, to be safe, send it back.