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Originally Posted by austinelse
Hi Guys! Austin here.
So first off, the person that called me was not the young kid that made the post here but his mom. His mom called to tell me that we were horrible. I tried to reason with her and talk it through. I even offered a full refund and to allow here to keep the IB packs. She would not accept it and said that his father would be calling me to resolve it because she "just could not handle it". I asked her to have him call me right away. He never called. Sometimes there is absolutely no way to make a customer a happy one.
The young man that posted this was sure that he chose "12 awg" wire on the pack. We have never even had that as an option on the website.
E-Maxx King- I would love to handle your problem and do whatever it takes to make you happy, just like I told your mom on the phone. You just have to give me the opportunity to do so...
Best Regards,
Austin
www.MaxAmps.com |
I think that this last post just about sums it all up - Emaxx King - please discuss this with austin ( via pm or email ) and then post the resolution here. I agree with Serum in not deleting the post - even the most respected sites have slight hiccups with the customer service. Austin said that he would take care of this situation. Please give them the opportunity to resolve this.. Good Luck...