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Serum · 03:31 PM

Dunkin;

This is the absolute first issue with castles service i have ever heard of.

I think it's the time of the season, they are busy working on a new controller, December month is extra stress-full in terms of orders.

Normally Castle is topnotch, in both their products and service.

I forwarded this thread to a technician at Castle (Shawn) , perhaps he can do something for you.

What my experience was with a mamba 25; it was damaged (software) i called them up, bam, got a new one after 4 business days (international) next time, was my own fault, called them up, gave them my CC details, and after 5 days i was up and running again.

Don't know what is wrong, but it must be something with a good explanation.

I COMPLETELY agree; it's impolite/unfriendly not to answer phone calls, but perhaps they have an issue with their answering machine.. Who Knows..

	(#17)
Serum RC-Monster Admin Offline Posts: 10,480 Join Date: Feb 2005	12.11.2006, 03:29 PM Dunkin; This is the absolute first issue with castles service i have ever heard of. I think it's the time of the season, they are busy working on a new controller, December month is extra stress-full in terms of orders. Normally Castle is topnotch, in both their products and service. I forwarded this thread to a technician at Castle (Shawn) , perhaps he can do something for you. What my experience was with a mamba 25; it was damaged (software) i called them up, bam, got a new one after 4 business days (international) next time, was my own fault, called them up, gave them my CC details, and after 5 days i was up and running again. Don't know what is wrong, but it must be something with a good explanation. I COMPLETELY agree; it's impolite/unfriendly not to answer phone calls, but perhaps they have an issue with their answering machine.. Who Knows.. Last edited by Serum; 12.11.2006 at 03:31 PM.