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glassdoctor · 12.11.2006, 11:27 PM

The guys at Castle are understaffed right now IMO. Shawn left a couple months ago and that left just Joe and Bernie to be the "problem" guys. It's not a huge ship so when they go a man down it can bea problem at least until they get it sorted out.

Having said that, I know even when Shawn was there he was so swamped sometimes that he would only return calls sporaticly.

Sounds a bit like rcmonster Mike trying to keep up sometimes huh?.... lol

CC does have great service... just understand that things happen and everyone drops the ball once in a while.

I run a small business myself and I sure try to not let it happen, but it does no matter how hard you try when things get very busy. So I tend to cut the guys some slack..... until it becomes the rule rather than the exception. Then there is no excuse and the service is bad.

	(#28)
glassdoctor TEAM FUSION Offline Posts: 2,041 Join Date: Jul 2006 Location: Iowa... Hawkeye country	12.11.2006, 11:27 PM The guys at Castle are understaffed right now IMO. Shawn left a couple months ago and that left just Joe and Bernie to be the "problem" guys. It's not a huge ship so when they go a man down it can bea problem at least until they get it sorted out. Having said that, I know even when Shawn was there he was so swamped sometimes that he would only return calls sporaticly. Sounds a bit like rcmonster Mike trying to keep up sometimes huh?.... lol CC does have great service... just understand that things happen and everyone drops the ball once in a while. I run a small business myself and I sure try to not let it happen, but it does no matter how hard you try when things get very busy. So I tend to cut the guys some slack..... until it becomes the rule rather than the exception. Then there is no excuse and the service is bad.