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Originally Posted by RC-Monster Mike
If you have contacted me 2 or 3 times - were all 2 or 3 times in the same day? Unless all of your emails were sent over the weekend, I have replied to them almost certainly - perhaps they are in your spam filter( or yours in my filter perhaps)? I typically catch up on emails about every other day(Friday afternoon until Sunday emails typically are answered Monday unless the topic is urgent - I typically work on designing new parts, such as the crt motor mount for weekends, as I can potentially spend the needed time without interuption). "catching up" means filtering through well over 100+ emails, so sending them in triplicate only slows me down.
Now, I could reply all day and night to incoming emails, but that leaves no time to process orders, order supplies, keep the site in order, browse the forums, make custom parts(which need to be designed first), develop new parts, etc.. This is why I choose to answer the "urgent" messages as they come in, but catch up on the general emails every other day or so.
If you have contacted me about a motor mount, then chances are I have replied. I am trying to spend a little more on each initial mount design so that I can then offer these mounts as bolt on parts and list them as items in the store - this does slow down the initial process. It can easily take a full day or more to get a single motor mount design worked out to my satisfaction - The price I charge vs. time I spend on these one off jobs is nowhere near remotely profitable or "worth it" by most people's standards, but I do it for the love of the sport - hopefully I come up with a few winner designs that spark demand and may earn me a few $ for my efforts. As I get each design worked out, I will offer them on the site for other folks. Many folks come to the forums, see what they want and are looking for the same item. By making them in short runs instead of one by one, I should be able to keep the prices extremely reasonable by minimizing the time I spend on each one (10 mounts doesn't take 10 times as long as 1 mount when not done individually - there is setup between each step), as well as make for speedy receipt when the mount is ordered.
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Thanks Mike. Well, my first e-mail was in conjunction with your response to my Lehner 1940 order. You pointed out that I needed a 4mm shaft pinion instead of the 1/8" I ordered (thanks by the way). I responded and asked about the motor mount. Then I sent another e-mail separately about a week later. I didn't want to bug you, and figured you were just really busy. Your service has always been awesome, so I knew something was just not 100%. Either your schedule, or e-mails. Anyway, I see you are producing some mounts now so I guess it doen't matter, eh? Thanks for all your work Mike.
This site rules. :028: