normal repair time?

[rcsammy]

well i was just wondering how long it would normaly take for a MM to come back from repairs?
i know they are busy with all the MMM problems but i sent in my mamba max 2 months ago and was expecting it back by now, i now have a whole brushless system and truck minus the ESC :(

[Robert]

You need to call them or send them an email.

[JeffEmbracedDC]

Originally Posted by rcsammy

well i was just wondering how long it would normaly take for a MM to come back from repairs?
i know they are busy with all the MMM problems but i sent in my mamba max 2 months ago and was expecting it back by now, i now have a whole brushless system and truck minus the ESC :(

I sent in a Mamba Max and a Sidewinder approximately 6-7 weeks ago and have not heard back. I was told the repair time is "4 weeks" which has passed at this point. They also have my mamba monster. I hope they come back soon.

-Jeff

[tc3_racer_001]

they have my 5700 combo, a micro motor and another esc.... so i got the most stuff missing, do i win now! LOL. i sent it via slow international mail (3 weeks) on the 9th of june...) o well... at least i cant use it yet anyway... ring them if you can. for me its near impossible to do so though.

if the time has passed I would get in contact with CC, sometimes communication gets lost...remember we are humans here and not machines.....

[rcsammy]

i did send them an email about a week ago and they said
" From what I can see it has not come back from the repair floor. Repairs are running behind but we will get it back as soon as we can."

i guess i will just keep waiting, what postage service do they send them back with?

[tc3_racer_001]

o minbe was supposedly sent off again, but i still ahvent got a quote or details to pay them yet! so i dont see how they could have shipped it back again... unless they were feeling extra generous!

[Sammus]

On the castle support page theres a whole paragraph dedicated to your question:

We will send you a tracking card and/or email noting that we have received your repair. If you do not receive a tracking card/email within ten working days from the date you sent your return in, please contact our Repair Department.

[tc3_racer_001]

HOW DO I PAY! can i pay over the web or what? they sent me an invoice but how do i pay for the bloody repair job. i cant see where to pay on their site and i dont want to do it over the phone if i can help it at all...

[Sammus]

Could send your details via email, or email them and ask if they will do paypal. Apart from that I think the phone is the only way short of sending a money order. In the past when I knew it was my fault, I just sent a money order with the esc, you could probably still post a money order over there, more waiting though.

[rcsammy]

still havnt hearc anything about mine, havnt had a reply to my email yet
i have no confirmation that they even have my MM as the email i put down on the repair form no longer works so i cant receive any emails from them

[DwightSchrute]

keeping in mind i knew they were behind with the monster production issues, i didn't expect a quick turnaround....i was pleasently suprised.
i sent in a MM about june 10, and got it back just over a month later...i got it july 12 or 13th, i think. i followed up alot though. when it was around the 4 week point, i called every other day to find out what dates they were working on.

btw...it works great now. they are class acts over there. fast and friendly.

[Robert]

I sent in an MM myself and recieved a replacement in about 2 weeks+/- I talked with a few of the techs and had an email with or two with Misty. The replacement has been great and the orginal issue I suppose could have been user error on my behalf. I'm happy with them and their service.

[rcsammy]

im not happy with their service at all
i have now sent 2 emails to them and havnt received any replies or my MM!

[jnev]

If you have a question about warranty it is better to call them. Their warranty for me has been nothing short of perfect.