eta on MMM's ? - RC-Monster Forums

Wild YFZ 450 · **eta on MMM's ? -** 01.16.2010, 06:55 PM

I sent my MMM on the 1st using priority mall ( 2-3day ). I Just got an E-mail on the 14th that they received it. This is after I sent numerous e-mails asking about the repair status, which I never got an answer for. This was because I hear they where out of MMM's for a few weeks. I never got any response from any of my e-mails. Castle is a great company and great products but I never get a response from there customer service.

Basically what im trying to find out is when the MMM's should be back in stock?

magman · 01.16.2010, 09:48 PM

I recently sent a question to Christy inquiring on my order...that was 3 weeks ago. I am confident that everything will work out just find in the end, but it would have been nice to just here back.. so I know how you feel

jhautz · 01.16.2010, 10:02 PM

I hate to say it but the phone seems to be the most reliable way to get information from many of the RC companies service/support departments. Once you are actually talking to someone they tend to find things out for you. Email is just another in the 1000 they get in a day.

padrino · 01.17.2010, 09:57 AM

I hope the new job posting is going to help the situation because it's so bad at times I ended up buying a Tekin system for one of my cars to see if I have a good alternative. I definitely appreciate how they stand behind their products but the lack of response can be beyond frustrating.

I would expect by now they would help alleviate this problem by offering a status system on their website tied to the internal tracking so we can all keep tabs without wasting people time.

Pdelcast · 01.17.2010, 01:27 PM

MMMs are in continuous process at Castle right now. Shouldn't be long on a replacement.

Wild YFZ 450 · 01.20.2010, 04:56 PM

Quote:

Originally Posted by Pdelcast

MMMs are in continuous process at Castle right now. Shouldn't be long on a replacement.

Thanks, I finally got an E-mail response ( 10 days later ) and it said that there out of stock and will be 2 weeks before they ship one. So hopefully I can have it by the middle of Febuary.

DwightSchrute · 01.22.2010, 08:41 PM

Quote:

Originally Posted by Wild YFZ 450

I sent my MMM on the 1st using priority mall ( 2-3day ). I Just got an E-mail on the 14th that they received it. This is after I sent numerous e-mails asking about the repair status, which I never got an answer for. This was because I hear they where out of MMM's for a few weeks. I never got any response from any of my e-mails. Castle is a great company and great products but I never get a response from there customer service.

Basically what im trying to find out is when the MMM's should be back in stock?

i sent in mine just a day before you did and i just got an email saying my replacement had meen mailed and it had a tracking number. so hopefully you'll have yours soon.