problem with novak 4.5

[q8-maxx]

hi i have a big problem. i am from kuwait and i just get novak brushless systm 4.5

i program it but the motor not run i ask the novak by email they told me:
Please note that to claim warranty you will have to go through our distributor in Kuwait which is: MY TOY COMPANY

i went to my toy company yesterday they told me we cant do anything this factory problem.

so now just the esc work :019: do you have any motor work with it or its just work with 4.5 motor that come with
thanks