repair time

[DwightSchrute]

i sent in an ESC on june 1st.

it was logged in as received on the 10th.

then a tech emailed me and said it would be 2-3 weeks before i would get it back or replaced....really? on top of the 10 days i already waited?

i'm really not trying to complain, but why are the turnaround times for repair or replacement still almost a month and in this case it looks like longer?

i could understand it when you guys were redoing the monster mambas, but now you support the E-Revo, E-maxx, Savage Flux, Vorza, and i guess the SC8 too.

I understand product development and now moving, but it seems like it's always someting with you guys.

why can't you ever get ahead and cut down on the downtime for the guys who already support your business?

why is it that you have tons of escs in the vehicles that are in stores, and piles of combos that i always see for sale, but none on your shelves at castle for replacements?

i really feel like this is an area that needs a HUGE improvement.

thanks for your time.