Neu shipping? Takes a long time?

[Trick440]

So is it normal for it to take over 23 days to get a battery from Neu?

That was the first thing I ordered and have orders about 6 products after, I have recieved everything except what I ordered from Neu.

Its hard to keep talking crap to my Nitro buddy when I can't get my battery to back it up.

[Trick440]

I got a hold of them. they are out of stock. It still does not indicate that on the website.

She thinks they will be coming in next week. Thats crap... I upgrade to Nue because the battery I originally wanted was out of stock.

I could of ordered from Tower, saved $30 and got an almost equivlent battery to my house in 3 days.

[suicideneil]

There was mention of this problem a few months back- if you order direct from Neu on their website, they dont have a stock status indicator- meaning the item you ordered may or maynot be in stock. The cells come from overseas I believe, so you may end up having to wait a long while for them to get back in stock, and then shipped out to you. :(

[Trick440]

35 days.. and still waiting.

I'm so pissed.

[DwightSchrute]

it took a LONG time for me to get my 4s and they were in stock. I waited about 10 days from the time i placed the order. imo, they don't have great customer service at all.

Now that i have it, i no longer even plan to use it.

what pack did you get?

i called last week on friday and they said that the 4s 5k 25c packs were in stock, i didnt order as i will get it from RCM but i really was hoping to find out if the motors would be shipping to him anytime soon.....


** has anyone ordered a motor from castle? did it come it the 4 week window?


+1 to the pack , if you want to get rid of it , i may be interested

[SunnyHouTX]

Originally Posted by DwightSchrute

it took a LONG time for me to get my 4s and they were in stock. I waited about 10 days from the time i placed the order. imo, they don't have great customer service at all.

Now that i have it, i no longer even plan to use it.

I'll take it

[DwightSchrute]

it's a 4s 4100 neuenergy 30C same kind of pack Sunny used to break the sound barrier.

[Trick440]

Originally Posted by entjoles

what pack did you get?

i called last week on friday and they said that the 4s 5k 25c packs were in stock, i didnt order as i will get it from RCM but i really was hoping to find out if the motors would be shipping to him anytime soon.....

I ordered the 30c I hope, hope, hope... they did come in last Friday and have been shipped...

[DwightSchrute]

Originally Posted by entjoles

what pack did you get?

i called last week on friday and they said that the 4s 5k 25c packs were in stock, i didnt order as i will get it from RCM but i really was hoping to find out if the motors would be shipping to him anytime soon.....


** has anyone ordered a motor from castle? did it come it the 4 week window?


+1 to the pack , if you want to get rid of it , i may be interested

sure...i was gonna put it on ebay in the next day or so. It's brand new, so i'm hoping to get a good price, but i can cover priority shipping if you want it..

pm me a price

[Trick440]

Originally Posted by DwightSchrute

sure...i was gonna put it on ebay in the next day or so. It's brand new, so i'm hoping to get a good price, but i can cover priority shipping if you want it..

is your shipping faster than Neu's? If so I may be interested. If your PMing prices, send one over.

[DwightSchrute]

for sure...i can send it tomorrow via priority if usps allows it or first class.

pmed

[Trick440]

Ok I'm doing weekly updates...

Still no battery, by the end of this weekend it will be 42 days.

Here is a summary of my contact with Neu...
After 23 days I started contact...

* I was told my the batteries came out of stock while it took 3 days for my Paypal to clear.
* I was told they would not get the battery till next week. I waited 1 week and 3 days before next contact.
* I was told it must be held up in customs.
* When complaining about how there is no indication of this type of wait or an out of stock statis I was told. An email went out to all orders placed. I never recieved an email.
* When asked if I wanted to speak to someone else about this I said 'yup'. That person was busy and would call me back in a few minutes. There was never a call back.

I don't believe the paypal story, I don't believe the 'coming next week story', I don't believe the customs story, and I don't believe the emails have been sent out story. All it is, is excuse, excuse, excuse.

I should cancel my order. I sure wish there was a hint of honesty about this at any point of the transaction, I would of canceled and went some place else. The next week excuse held me on I guess. What do they care.. just collect peoples money.. who cares if you don't have a product or even have a clue when it will be in.... You got the money thats all that matters....