Quote:
Originally Posted by coolrunnings
I just got a new boat 10 days ago with a brand new hydra 240 hv included with it and when I tried calibrating and programing the thing it would not work at all dead so I sent it back to my dealer. As it turned out finedesign got a bad batch of dud controls and sent them back to castle for replacement (which cost me a month of my short summer) and he got back good working controls then sent me one of those good ones which I just received an hour ago in the mail... well I calibrated it and guess what? it worked the motor actually spun WOW I was so happy I almost cried (the way miss america does when she wins pagent) but before I could squeeze out one tear of joy I decided to plug her in just to make sure it wasnt a dream and guess what it died!! Nothing not even a twitch. So here we go again back to the dealer...this time for a full refund (no exeptions) I'm buying an mgm 160.24 marine from mike first thing in the morning!
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I would have suggested that you contact US, and not the dealer who sold you the product (as it says in our warranty info.)
We don't do warranty work through dealers.
And you probably wouldn't have had to wait at all if you had contacted us directly, and would have had many fewer frustrations. It's nearly impossible to have good customer support when a dealer gets in the middle.