Your Rating on Castle Service! - RC-Monster Forums

InsaneRC · **Your Rating on Castle Service! -** 05.22.2009, 12:39 PM

What is your rating on Castle Service

1-10

1 being the wrost
10 being the best

e-mike · 05.22.2009, 12:52 PM

dont really know why this thread is open but as far i know castle offer a very good service..

q8-maxx · 02:12 PM

the real problem is I can't try their service to rate them. I'm from kuwait they cant help me with any problem if my mmm fail. all what i can do is trash it in the can.
I need $90+ to send the controller to castle.

if they replace it for free for me without sending mine I will rate their service 10/10 :P

InsaneRC · 05.22.2009, 01:45 PM

no offense but it shouldn't take no more than 3 weeks for a wire replacement but if u have a burnt ESC it should take 3 weeks no more no less!!

JoFreak · 05.22.2009, 02:44 PM

Well I never had directly had a problem with my mamba 25 nor with my 8000kV 1/18th motor.
But I think it's quite poor for a company like CC to not provide drivers for 64bit vista.
So I can't use my Castle Link with my PC. It's not that bad because I'm hardly using my mini-t and the ESC is properly set up. But as long as it stays this way, I'm surely not getting one of the MMM-combos but staying with the good ol' Schulze ESCs and Plettenberg motors.

And yes driver support in my opinion is part of the service as well as replacing failed parts is.

Arct1k · 05.22.2009, 02:54 PM

ONLY the MM does not work on vista 64 - ALL of the controllers that use the Castlelink including the M25 and MMM work on Vista 64.

BTW it is also the same on Windows 7 64bit - I know because I've run both...

InsaneRC · 05.22.2009, 03:27 PM

Quote:

Originally Posted by Arct1k

ONLY the MM does not work on vista 64 - ALL of the controllers that use the Castlelink including the M25 and MMM work on Vista 64.

BTW it is also the same on Windows 7 64bit - I know because I've run both...

yea i can used my castle link on my Vista and its a 32bit just had to run the program as admin

just kinda tick about them not knowing when your repair is going to be completed.......and or they haven't billed me yet

Arct1k · 05.22.2009, 03:32 PM

An online tracking system - showing repair status i.e. recieved, reviewed, repaired, shipped would be chocolate frosting on a double choc chip cookie.

TexasSP · 05.22.2009, 04:30 PM

I had thought these incessant moaning threads had gone away, I guess not. All of these issues should be taken up directly with CC, not on the forum. I really can't see this thread going anywhere good.

InsaneRC · 05.22.2009, 04:40 PM

Quote:

Originally Posted by TexasSP

I had thought these incessant moaning threads had gone away, I guess not. All of these issues should be taken up directly with CC, not on the forum. I really can't see this thread going anywhere good.

yea a CC doesn't answer e-mails and i can't call long distances

TexasSP · 05.22.2009, 04:58 PM

You have the money for all this rc gear and can't make an LD call?! That's just silly. Email is not the end all be all of communication.

Go down to target/walmart/grocery store and get a calling card then. Every time I have called CC someone has answered and someone has helped me. I see no point in a thread to moan about CC's service on a board like this. All you will do is piss people off.

BrianG · 05.22.2009, 05:45 PM

Hmm, I too can't really see the point of this thread. It's one thing to bitch about something, but how about suggesting a reasonable solution? What exactly can CC do to improve? IMO, they already go above and beyond. Just try getting that level of service from most other R/C manufacturers...

magman · 05.22.2009, 06:11 PM

I had a prob. w/the new firmware installing in my computer and spend over 1 hr. w/Thomas on the phone sorting it out.. He was more than willing to stay on the phone w/me until the prob. was resolved. I accidentially clicked a 9 out of 10 instead of 10.

IMO, castle is far and away superior to the other mans. as far as support goes.

hootie7159 · 06:31 PM

+1 on the last two threads .... You don't really appreciate CC customer service until you've dealt with a company who has extremely poor communication and lack of follow through on their promises *cough* *cough* *axiom* *cough* *motors*... they really do their work above and beyond...when the whole MMMv1 fiasco was at it's hieght, I left a message for one of their product reps and lo and behold bernie called me back later that afternoon:)..... I could only imagine the amount of stress they were going through and to have enough patience to deal with ONE more customer...AND he was extremely professional and did not talk down to me at all:) even though his immense knowledge of electrics/stators/volts blah blah blah was more than I'd ever know ... I would give them a 20/10 if I could....give them some time to receive an work on your repair....I'd only start a thread about a company if they had blatant disregard for customer service But by judging CC customer service record by the members of this forum ( + the 2 mm's, 2MMM's, & 1bec they fixed for me) this isn't the case...they will get back to you AND they will take care of you

e-mike · 05.22.2009, 06:42 PM

Quote:

Originally Posted by hootie7159

. I would give them a 20/10 if I could....

+1 on that....