UN-DYING Supporter HERE!!

[Desert Rc]

I have been a CC buyer since the first smile that my Mamba-fied FT T4 gave me way back when, during my groundbreaking first launch of BL power.

A few months back, I had a super ugly landing splitting my shell on my XT8 and obliterating my MMM v3 esc. It was sad being the esc was only a few months old with 10 runs on her maybe, if that. I sent it in to the guys and fully anticipated to pay for the repair and even stated this when I called on status. Purely without a shadow of doubt it was my fault and negligence on my part!! I was informed by Deana with the repair dept that the MMMs were not in stock and they couldnt tell me exactly when they would be back. I responded, "No biggie you guys have always taken care of me and I am patient so just send her out when you have em." Yesterday I received a package with a NIB sealed v3 MMM.

I dont know what to say....well I do THANK-YOU SO VERY MUCH!!! Thats just not enough tho. This is not the first time CC has gone out of the way for me. I just have to say that this company is a dying breed here in the States...world for that matter. I will continue to support this honorable and incredible company. I applaud you Castle Creations for all you effort and support. You did not have to do this but I soooo appreciate it during these tight times. You and your products never cease to amaze this enthusiast. BTW, the new MMM is destined to guide my new 1520 that i got for Christmas.

I did call and proclaim my praise but I wanted others to know of my un-dying gratitude to a sensational company!!!

Thank-you again from an avid supporter!!

[Pdelcast]

Originally Posted by Desert Rc

I have been a CC buyer since the first smile that my Mamba-fied FT T4 gave me way back when, during my groundbreaking first launch of BL power.

A few months back, I had a super ugly landing splitting my shell on my XT8 and obliterating my MMM v3 esc. It was sad being the esc was only a few months old with 10 runs on her maybe, if that. I sent it in to the guys and fully anticipated to pay for the repair and even stated this when I called on status. Purely without a shadow of doubt it was my fault and negligence on my part!! I was informed by Deana with the repair dept that the MMMs were not in stock and they couldnt tell me exactly when they would be back. I responded, "No biggie you guys have always taken care of me and I am patient so just send her out when you have em." Yesterday I received a package with a NIB sealed v3 MMM.

I dont know what to say....well I do THANK-YOU SO VERY MUCH!!! Thats just not enough tho. This is not the first time CC has gone out of the way for me. I just have to say that this company is a dying breed here in the States...world for that matter. I will continue to support this honorable and incredible company. I applaud you Castle Creations for all you effort and support. You did not have to do this but I soooo appreciate it during these tight times. You and your products never cease to amaze this enthusiast. BTW, the new MMM is destined to guide my new 1520 that i got for Christmas.

I did call and proclaim my praise but I wanted others to know of my un-dying gratitude to a sensational company!!!

Thank-you again from an avid supporter!!

Glad we could help you out...

iam glad to read something like this because of the problem i have had with my first CC product i think ill give them another chance and not count them out yet

[shawzie]

Good to hear,you usually only here the bad stuff,people don't usually write about the good.

[magman]

Castle has made great strides over the past 10 yrs..sure there were a few bumps along the way, but, the company is continuing to give us rc addicts what we crave, good products and excellent support.

their products are what really got me hooked back on our hobby after a 20 yr. absence

[Bondonutz]

+1, Castle has THE BEST Customer Service.
They have helped me out more times than I can remember.

Yes Iam glad to read this too.
My one and only experience was less than desirable.
I hope I will never have to go through that experience again.

[Unsullied_Spy]

Castle is what got me started into brushless which, in turn, set me on the path to being a brushless addict and forgetting about nitro. I have run the Traxxas Velineon setups (1/10th and 1/16th) and couple Chinese ESCs and each time one of them fails a CC product goes in to take it's place. I've personally destroyed at least a dozen CC ESCs, mostly Mamba Maxes, and there was only 1 time where I had to pay to replace it (out of warranty). Every other failed ESC was replaced for only the cost of shipping to them, though every failure could easily be traced back to my abuse of the ESC.

My last E-Mail to CC must have been lost or something, but every other time I've E-Mailed CC with questions, concerns, etc. I have received a very prompt, polite, and helpful reply from a member of their staff. Every new truck, plane, helicopter, or boat I buy I'm thinking of a way to stuff a CC ESC into it and every new CC ESC that comes out I wonder what I could build or buy to make use of it.

Another thing that makes them stand out, to me at least, is how Patrick and other employees regularly visit this site and provide such valuable answers to questions and help people out. Quality products from quality people, anybody who has ever dealt with CC has no question as to why their customers are such die-hard supporters.

[magman]

Originally Posted by Unsullied_Spy

Another thing that makes them stand out, to me at least, is how Patrick and other employees regularly visit this site and provide such valuable answers to questions and help people out. Quality products from quality people, anybody who has ever dealt with CC has no question as to why their customers are such die-hard supporters.

+1 well said