repair time - RC-Monster Forums

DwightSchrute · **repair time -** 06.25.2010, 11:23 AM

i sent in an ESC on june 1st.

it was logged in as received on the 10th.

then a tech emailed me and said it would be 2-3 weeks before i would get it back or replaced....really? on top of the 10 days i already waited?

i'm really not trying to complain, but why are the turnaround times for repair or replacement still almost a month and in this case it looks like longer?

i could understand it when you guys were redoing the monster mambas, but now you support the E-Revo, E-maxx, Savage Flux, Vorza, and i guess the SC8 too.

I understand product development and now moving, but it seems like it's always someting with you guys.

why can't you ever get ahead and cut down on the downtime for the guys who already support your business?

why is it that you have tons of escs in the vehicles that are in stores, and piles of combos that i always see for sale, but none on your shelves at castle for replacements?

i really feel like this is an area that needs a HUGE improvement.

thanks for your time.

Pdelcast · 06.25.2010, 11:32 AM

Dwight,

I think the 2-3 week quote is just the standard reply, and represents the worst-case.

On average, it's 2-3 days for replacement on an MMM right now.

Thanx!

Patrick

DwightSchrute · 06.25.2010, 11:35 AM

Quote:

Originally Posted by Pdelcast

Dwight,

I think the 2-3 week quote is just the standard reply, and represents the worst-case.

On average, it's 2-3 days for replacement on an MMM right now.

Thanx!

Patrick

so why has mine been there for going on 3 weeks now?

Pdelcast · 06.25.2010, 11:50 AM

Quote:

Originally Posted by DwightSchrute

so why has mine been there for going on 3 weeks now?

Because not every repair or replacement can be done in the "average" time.

We always keep some extra stock on hand for repairs and replacements, but sometimes we run short on those. We have a pretty large number of products that we build in our facility, and it takes about four to six weeks to go through the entire product line in assembly.

I'll check personally on your repair today, and I'll give you status here.

And please be aware -- OEMs (like Traxxas, HPI, etc.) have to wait a minimum of six to eight weeks from order to delivery. Repairs/replacements and warranty service is ALWAYS top priority at Castle.

DwightSchrute · 06.25.2010, 11:53 AM

Quote:

Originally Posted by Pdelcast

Because not every repair or replacement can be done in the "average" time.

We always keep some extra stock on hand for repairs and replacements, but sometimes we run short on those. We have a pretty large number of products that we build in our facility, and it takes about four to six weeks to go through the entire product line in assembly.

I'll check personally on your repair today, and I'll give you status here.

And please be aware -- OEMs (like Traxxas, HPI, etc.) have to wait a minimum of six to eight weeks from order to delivery. Repairs/replacements and warranty service is ALWAYS top priority at Castle.

Patrick,

i just sent you my information, thanks for checking for me.

i appreciate the time and effort.
-Jeff

Pdelcast · 06.25.2010, 12:07 PM

Quote:

Originally Posted by DwightSchrute

Patrick,

i just sent you my information, thanks for checking for me.

i appreciate the time and effort.
-Jeff

Hi Jeff,

Here is my answer from Christy:

Patrick,

Yes, he sent in his Monster on 06/10/10. We just started getting these into stock yesterday. I can have one sent to him today.

Regards
Christy Graham
Castle Creations Inc.

Arct1k · 06.25.2010, 01:04 PM

And when did you see the President of Tekin, Novak, Traxxas or anywhere else take care you like that... ;)

bryan · 06.25.2010, 01:21 PM

This is why all of my cars have catle controllers in them!!

TexasSP · 06.25.2010, 03:31 PM

Quote:

Originally Posted by Arct1k

And when did you see the President of Tekin, Novak, Traxxas or anywhere else take care you like that... ;)

Sure, Bob Novak did this for me.....................

Oh wait, no he didn't.

PDC FTW!

freeagent · 06.25.2010, 02:52 PM

I agree, I <3 my castle setup.

I tried the "other" guys, and was dissapointed. My Castle setup has been the reliable (and fun) way to go

suicideneil · 07:44 PM

^I can imagine; in summer all the noobs come out to play, with their emaxxes, erevos and fluxs geared for 80mph using MA 6s lipos- better start stockpiling MMMs....

bryan · 06.25.2010, 08:08 PM

Quote:

Originally Posted by suicideneil

^I can imagine; in summer all the noobs come out to play, with their emaxxes, erevos and fluxs geared for 80mph using MA 6s lipos- better start stockpiling MMMs....

I have spoke my opinion about this on another thread.I honestly think that castle looks out for RC/monster members i dont think the big cheese would be responding to us if they didn't Just my .02 cents."Oh yeah neil i voted today"

Arct1k · 06.25.2010, 07:55 PM

Well my SpeedPassion ESC Combo has been awaiting replacement since July 5th 2009!!!

DwightSchrute · 06.25.2010, 08:01 PM

Quote:

Originally Posted by Arct1k

Well my SpeedPassion ESC Combo has been awaiting replacement since July 5th 2009!!!

Seriously?!

Arct1k · 06.25.2010, 08:06 PM

Yes last email was May 11th saying 2-3 more weeks - That was 6 weeks ago... LOL...