love their support - RC-Monster Forums

t-maxxracer32 · **love their support -** 01.24.2007, 09:41 AM

hey just wanted to say that castle creations has some AWSOME support!! i asked for an outer casing because i trashed mine and within a week i had one at my door steps! a couple days ago i talked to them about my heat sink coming off.

they told me to send it to them and they will put it back on for me! (if i tried myself it would void the warranty) so i figured i might as well just send it in. i broke the switch wiring off (poor soldering job on it with small wires... not a good combo for bashing)

i sent everything in yesterday (heat sink that there putting on and the on/off switch i asked to be put on) and i want to see how quick the turnaround is! i will let everyone know for future refernce if they are ever in my situation!

also! it only cost .87 cents to ship it to them lol!

BrianG · 01.24.2007, 09:45 AM

Man, you really trashed your poor ESC! :eek: They must think your were using it as a rollbar or skidplate or something! :005:

I haven't had the need to use their support (yet), but it's nice to know that it's good...

Procharged5.0 · 01.24.2007, 10:38 AM

Glasdto hear about the great support.

Mike shipped my Mamba Max ESC to me yesterday. Can't wait to get it and the NEU1515 installed in the truck.

01.24.2007, 12:54 PM

Castle has awesome support, top 2% in the industry.

Procharged5.0 · 01.24.2007, 12:59 PM

Awesome! Hope I never need it! :027:

glassdoctor · 01.24.2007, 01:22 PM

Oh come on... with your track record we all know you will need it eventually!!

LOL :005:

Procharged5.0 · 01.24.2007, 01:44 PM

Quote:

Originally Posted by glassdoctor

Oh come on... with your track record we all know you will need it eventually!!

LOL :005:

Probably!

We'll see how the MM & the NEU get along.

Serum · 01.24.2007, 01:30 PM

Castle rules.. Smoked 2 of them, and their replacement service is unique and awesome..

Sylvester · 01.24.2007, 05:41 PM

I doubt the neu will comprehend with the MM unless castle gets a software update for the 4 polers.

Procharged5.0 · 01.24.2007, 05:46 PM

Quote:

Originally Posted by Sylvester

I doubt the neu will comprehend with the MM unless castle gets a software update for the 4 polers.

Comprehend??? :032:

Well. Mike said it would work fine. I've seen others do it. Hope it works for me!

Sylvester · 01.24.2007, 06:08 PM

Wrong wording i guess, Lets say "like" or "work". ;)

Procharged5.0 · 01.24.2007, 06:10 PM

I'll let you know how it works for me. Hopefully CC will release a new version that 4pole friendly......but I'm not counting on it anytime soon.

Sylvester · 01.24.2007, 06:16 PM

It should be ok, but there may be slight cogging on startup. Wonder if it will work normally, cant wait to see what you say. Thanks.

jhautz · 01.24.2007, 09:15 PM

http://s66.photobucket.com/albums/h2...v?t=1166497295

I posted this vid in my 1/8 buggy conversion thread. I was trying to use a MM w/ a Neu and this is what I found. It worked, but it was far from ideal. It runs the 2 pole motors MUCH better. I actually wound up smoking the MM when it cogged severly on the neu. Of course I was running 5s so that didnt help.

Procharged5.0 · 01.24.2007, 09:24 PM

I'm trusting Mike on this one. If it cogs badly & blows up with it set correctly and running on 12-gp3300's then I'll have to chat with Mike and come up with a solution.