Lack of responsiveness by Castle support of late

In the past i have had decent turnaround on warranty repairs from Castle.

That said i sent a MMM in 7 weeks ago and have yet to hear anything. Five phone calls into them with no response? I had just previously had a sidewinder and another MMM in for service and the turnaround was about 3 weeks so i know i am using the right process.

They would benefit greatly from a webbased problem management system where people could get a status of what is going on - if anything with their $150+ controller.

Wow 7 weeks huh? Looks like I can be waiting for another few weeks..Bummer deal. Iam already at 4 weeks.
Well at least I can say they did respond today to my email that it will be at least another 2 weeks.
Edit: Waaa, I wanna play with my new toy.lol

[Snipin_Willy]

I finally got a call this week about my MMM I sent in over a month ago. It'll be atleast another 2 weeks before I can even hope of seeing something in the mail.

[Pdelcast]

The only people who should be waiting right now are those waiting on a replacement MMM -- we have about 4000 of them in process right now, so if it hasn't gone out yet, it will soon.

Originally Posted by Pdelcast

The only people who should be waiting right now are those waiting on a replacement MMM -- we have about 4000 of them in process right now, so if it hasn't gone out yet, it will soon.

mmm....what i would do with 4000 MMM's