quark 125b service - RC-Monster Forums

super dave · **quark 125b service -** 03.19.2008, 12:55 PM

hey guys i am looking for some help with my quark 125b monster pro esc, where can i have this item service ? quark in the US told me they do no longer service this item please help anyone thanks !!

cart213 · 03.19.2008, 03:14 PM

That's odd. I wonder why they won't service it anymore in the US? That's not sounding too good for Quark's future in the US market. A few years ago, they replaced my broken 125b for free, and turnaround time was fast.

Sigh...this is yet another reason to wait for the MMM.

lutach · 03.19.2008, 04:30 PM

Quote:

Originally Posted by super dave

hey guys i am looking for some help with my quark 125b monster pro esc, where can i have this item service ? quark in the US told me they do no longer service this item please help anyone thanks !!

Wow, if that is true, that is not a good sign from Quark. I thought if a product got discontinued, the manufacturer should be able to offer replacements for at least 5 years.

legobrains · 03.19.2008, 05:46 PM

just to make sure, you called this number, right?:(310)527-0002

http://www.quarkbrushless.com/c.htm

I'd call back and say what they think you should do.

phatmonk · 03.19.2008, 09:04 PM

Be sure to email Quark a few times I ended up sending 4 email before any response

.I also sent a pic of my Monster pro 125 along with the email since mine burnt to a crisp.And they sent me a new esc form Korea.

jhautz · 03.19.2008, 09:17 PM

Dang... Thats really disappointing to hear. That was what made Quark such an appealing option was the local US service and fast response.

I think johnholms said something about this not to long ago and this is just a unfortunate confirmation we didn't want to hear.

super dave · 03.19.2008, 10:01 PM

yah, guys thanks for the reply i did call quark (sky & technology) and they told me to e-mail the factory over over sea and now to await a responce. if anyone has a different route please advise thanks

lincpimp · 03.19.2008, 10:12 PM

Hmm, I mailed mine to somewhere in cali and they sent me a new one, no calls or emails, just had one show up. Good service, but I guess they changed that?! It can't have been more than 3 weeks ago that I received it, maybe less.