i agree, im no better than ayone elese and have vented my frustrations as well. but like passan said it is a very PERSONAL expirience using castle products. and it is this as well as their commitment to prividing theier cust. with high quality products that will keep me coming back. patience is a virtue(not one of mine) and its easy to speak on a forum vs. face to face. i have to remind myself they are in fact just toys and that in the end it will all work out.... somehow...