Dead 13.5T SSPro

[NovakTwo]

Originally Posted by E-Revonut

Sorry for the harsh words but it's bs that I spent $100 on a motor, play it safe and go one tooth smaller on pinion than recomended, burn up the motor in two weeks and it's not covered, without novak even looking at it.

We always evaluate returned items (with receipts) to determine whether the warranty applies; if it has a factory-caused defect, it would be covered, no charge. We have never identified a factory-caused defect that causes motors to just "burn up".

Do other manufacturers really replace burnt motors free? And, how can mfgs be held responsible for users' damaging motors by overheating? Whenever, I read other companies' warranties, they are virtually identical to ours.

Do you believe that if you damage an item, the company should be responsible for sending you a "free" replacement? We sell a lot of motors, but---up to now---no timing escs. Therefore, racers are burning up our motors with other mfgs' timing controllers---over which we have absolutely no control.

Maybe other companies feel that their escs are burning up their motors so they replace more items free?

Another point: these motors, and the stator wire used and speced in (by ROAR), were developed long before the development and introduction of the dyn timing controllers.