Anyone buy from All-battery.com?

I recently purchased two 7 cell 4200mah hump pack from them on ebay, they where shipped promptly, but they where shipped in a flat rate cardboard envolope which ripped open during shipping when i pulled the package out of my mailbox it was ripped all the way across one side with no batteries in it. I even had to pay 10 bux for shipping.

If anyone has dealt with them, how where your batts shipped ?

Do you think they will send me another pair, since it is they're fault?