poor service/support from HP

[E-Revonut]

never again will I buy a HP product, prolly never get another microsoft based computer either! For the last week and a half I have been forced to use my iPhone to fill the spot of a broke down HP laptop! Called for service and they promptly sent me a postage paid box to return the laptop, wouldn't connect to the Internet. I sent the computer back and they estimated a 14 day turn around, I was beyond mad! They did pretty good though and fedex attemted to deliver my repaired laptop less than 48 hours later. However they require a signature from someone at my address, couldn't sign a waiver to leave it or have a neighbor sign for it. I work so that presented a problem! I had to drive almost 25 miles on Saturday to pick it up then another 25 home. Looking forward to full screen views of RCM I immedietlly pluged it in and turned it on. I was greeted by error message after error message! So after another 30 Min call to HP they determined my hard drive had crashed and said they'd send me another box to send mine back 4 repair AGAIN. They say they tested it before shipping it back to me. How does a hard drive fail with no power to it? Computer worked fine other than no Internet when I sent it in, was still able to program my mmm with it(another story to go with that though). So I'm still down and using my iPhone to type this! Shouldn't they offer to send a new or refurb unit to me now? At least apple stands behind there products! Went in a few weeks ago cause it was getting hard to hear people on my iPhone, they simply went and got me another one and I was out the door in 15 minutes, not weeks without a phone! This will be my last HP/microsoft computer and when I replace my printer and camera I assure u they won't be HP products!