Frustrated Waiting

[Dadx2mj]

So here we are at 8/25 now and Castle has had my MM since 6/23. So they have had my ESC for two months now and when I called yet again asking when I would get it I once again get the canned answer "we are working on them now should be within two weeks". This is the third time I have been told the same thing, waited two weeks only to hear it again. I have been a stanch Castle fan boy for a long time but this is ridiculous. I am so frustrated I just dont know what to do, honestly I feel Castle owes me something more than just a working ESC to replace the one they have had for so long to make up for the unreasonable amount of time they have taken on this.