Novak Customer Service

Originally Posted by Arct1k

How long is the warrantee service for Novak products?

Does it matter where I have purchased the product from?

Are there any service fees or handling fees that I need to be careful of?

How much does Novak charge for a "new" HV controller if I burnt it through user error?

Thanks in advance

Although I know NovakTwo already replied but, I figure an actual customer reply would be useful too.
Does it matter where I have purchased the product from?
If it is under warranty they need a copy of the receipt, if not under warranty, it doesn't make a difference.
Are there any service fees or handling fees that I need to be careful of?
For warranty repairs you should only need to pay if you want faster shipping (and for your sending it to Novak of course).
How much does Novak charge for a "new" HV controller if I burnt it through user error?
This is more of a guess. But if you bought the HV Pro controller, if it isn't covered under warranty (doesn't hurt to send an email to Charlie@novak.com) it should be $69 for exact replacement of a ESC. If you only have the older HV-Maxx, they have not started offering the HV-Pro (with internal lipo low voltage) as a replacement.

Also, as long as you do not catch them on a holiday they are pretty quick for turn around. I have dealt with their customer service twice, once, I got a 4 working days turn around, the other time I caught them around the 4th of July and it took 7 working days.

NovakTwo is a pretty good resource to get help, but think of NovakTwo as more of an intermediary. If you want direct information you can try to contact Charlie@teamnovak.com.