Lehners are in!

[captain harlock]

And just a few years ago, I used to hear that BK has a A+ customer service.

You guys should not depend so much on the " customer service" thing.

Treat it good, treat you good!

[Finnster]

Originally Posted by captain harlock

And just a few years ago, I used to hear that BK has a A+ customer service.

You guys should not depend so much on the " customer service" thing.

Treat it good, treat you good!

Phhhhhh..

Every electronic component breaks eventually, esp under the condits we ask them to perform. CS/support will be one of the big things holding BL back from going mainstream. How many will tolerate (esp nitro converts) a 6mos repair turn-around on a $200+ controller that fried? You'd miss the entire driving season. RCM Mike is awesome, but he can't be expected to fix everyone's controller that breaks (or anyone's really, he a good guy for helping.)

For the various faults of the MMax (which there are few) one of them is not CS. My wife fried mine accidently, I sent it back ($5 shipping), and had a brand new one on my doorstep in 3wks w/ an apology for taking so long. :043:
No matter what I do to it, the repair fee will only be $50 once the warr expires (which is an entire year.) For this reason alone I will be hard pressed to trade it away when it worked so well for me in the 8mos I've ran it.

[captain harlock]

Originally Posted by Finnster

Phhhhhh..

Every electronic component breaks eventually, esp under the condits we ask them to perform. CS/support will be one of the big things holding BL back from going mainstream. How many will tolerate (esp nitro converts) a 6mos repair turn-around on a $200+ controller that fried? You'd miss the entire driving season. RCM Mike is awesome, but he can't be expected to fix everyone's controller that breaks (or anyone's really, he a good guy for helping.)

For the various faults of the MMax (which there are few) one of them is not CS. My wife fried mine accidently, I sent it back ($5 shipping), and had a brand new one on my doorstep in 3wks w/ an apology for taking so long. :043:
No matter what I do to it, the repair fee will only be $50 once the warr expires (which is an entire year.) For this reason alone I will be hard pressed to trade it away when it worked so well for me in the 8mos I've ran it.

I understand better now. Thanks!

I've never tried a customer service befor, though. And that does not mean I haven't fried a controller either.

Things I've fried are,

Futaba MC800 Controller.
Kontronik 6-18-40 controller.
Kontronik 10-32-55 controller.