I would ask Joe for the new contact info for the Korea service and send it back to them. There is no reason you should have to deal with a controller that doesnt work out of the box.
I can't decide if its more fun
to make it...
or break it...
I've e-mailed S&T and Quark via three addresses about my monster pro with the same problem and the e-mail sent to info@sky-technology.com came back as unable to be sent. I would also like to get the address of S&T in Korea as they own Quark. One of the other e-mail address's was that of Frank Root and previously he replied so we shall wait and see. let hope, eh.
The phone number is at the top of my waranty receipt.The email address that is listed is not accepting email all of my emails have been sent back/returned