Mamba Monster full tilt then just died.

Call Castle, they held a few in reserve to cover possible initial failure. my replacement will ship this week.

[DRIFT_BUGGY]

Originally Posted by DickyT

Call Castle, they held a few in reserve to cover possible initial failure. my replacement will ship this week.

Must be stoked. So they are sending you a new unit before receiving the dead unit? Now that is customer service

Originally Posted by DRIFT_BUGGY

Must be stoked. So they are sending you a new unit before receiving the dead unit? Now that is customer service

yeah, since i bought it direct they have proof that I have one. I will return the broken one in the packaging the new one comes with. Just like the HP and Dell business laptops have., they send you the part you return the defective one on the packaging. you have a certain time to get it done or they charge your account.

[mkrusedc]

Originally Posted by DRIFT_BUGGY

Must be stoked. So they are sending you a new unit before receiving the dead unit? Now that is customer service

Castle did that for me when my MM crapped out on it's first run. Castle told me to send the bad unit back in the replacement units packaging!

[JerryF504]

Originally Posted by DickyT

Call Castle, they held a few in reserve to cover possible initial failure. my replacement will ship this week.

Hey Dicky, who did you talk to at Castle? I just called and they told me to fill out a form and send it to them and they would look at it. I'd like to get a new one in less time if possible.

Originally Posted by JerryF504

Hey Dicky, who did you talk to at Castle? I just called and they told me to fill out a form and send it to them and they would look at it. I'd like to get a new one in less time if possible.

I would call them back and tell them to send you a new one that is thier SOP I had a faulty UBEC and they sent me a new one and I sent the bad one back in an envelope with the stamps already on.

[JerryF504]

Originally Posted by azjc

I would call them back and tell them to send you a new one that is thier SOP I had a faulty UBEC and they sent me a new one and I sent the bad one back in an envelope with the stamps already on.

I contacted them and they said that they didn't have anymore available for "advanced replacement".

Originally Posted by JerryF504

I contacted them and they said that they didn't have anymore available for "advanced replacement".

in this case I guess they cant give you what they dont have.....in the mean time you can get caught up on those" honey do lists" that your wife has that are gathering dust....

[JerryF504]

Originally Posted by azjc

in this case I guess they cant give you what they dont have.....in the mean time you can get caught up on those" honey do lists" that your wife has that are gathering dust....

LOL, yeah but I just got everything to convert an Ofna buggy so hopefully by the time I get finished with that I'll either have my broken Monster back or the second one I ordered from Mike.

PS Your avatar made me dig out my Ride the Lightening cd.

Originally Posted by JerryF504

I contacted them and they said that they didn't have anymore available for "advanced replacement".

When I spoke to them he said they only had a couple left over. I called right at opening on Monday.

does anyone know how to remove the smell of feces from a condo? the new carpet has all been riped out and thrown away, the foundation washed with bleach, the walls washed with bleach and it still smells like sewer.

[JerryF504]

Originally Posted by DickyT

When I spoke to them he said they only had a couple left over. I called right at opening on Monday.

I talked to the Tues. at about 9:30 cst and they were gone. That's ok though because now they have gotten some of the defective Monsters back and I'm sure the next one I get will work perfectly.

Originally Posted by DickyT

does anyone know how to remove the smell of feces from a condo? the new carpet has all been riped out and thrown away, the foundation washed with bleach, the walls washed with bleach and it still smells like sewer.

Sorry, I can't help you there other than opening the windows and letting it air out.

[JERRY2KONE]

Try calling the flood restoration guys who specialize in just that type of issue. They usually garuntee their work to full satisfaction. I have seen messes that they cleaned up that seemed impossible, but somehow they managed to overcome. Good luck with that.

Originally Posted by JERRY2KONE

Try calling the flood restoration guys who specialize in just that type of issue. They usually garuntee their work to full satisfaction. I have seen messes that they cleaned up that seemed impossible, but somehow they managed to overcome. Good luck with that.

here are a couple of links hope they help

http://www.theodorcontrolco.com/
http://www.naturepure.us.com/why.htm...FQ6YiQod_Cjw5A
http://www.water.siemens.com/en/Prod...&s=g&WT.srch=1


this one might be the best one for you http://www.misterflood.com/