Question for Patrick.

[JaySki]

Originally Posted by wade7575

Let's just say it's 17.00 bucks to ship to canada and that if a customer is willing to kick in the extra to upgrade the shipping method or class I feel would be the best solution as to bucks is not really that much.I do make a habit of calling a company and asking to speak with the owner but on Questions I have that really stump me and may cause problems with warranty I like to here it from the big dawg that way I know for sure what I'm hearing is the companys clear stand on the matter so I don't have to listen to why did you do it that way that's not the way we reccomend the way it should be.The reason for this is because one time a company tech from a company manys years back cost me 500.00 dollar's because he gave me his opion and the way it was recomended,I found out that it was his opion as I called back pretending to be another person and kept hanging until I got a different tech and asked him what the proper way to setup the product was well I got 2 different story's when realized that there were 2 guys telling me 2 completely different ways of doing thing's I called and aske 2 talk to the owner of the company and told him what happened and was told to bad so sad what do you except me to do about it,that was the response more less that I got from them.I olny call asking to speak with someone high up in the company if I know the solution is not made very clear in the instructions and can cause me alot of money do to not knowing the right way of hooking up a product.
Custom's from what I have seen is not the main problem olny part,I find that it's a 50/50 crap shoot wether tracking numbers even work with Priority shipping threw USPS,I know the biggest problem is that they olny go ground and that when I have had tracking numbers work they often take along time just to keep moving the package from sortation plant to plant,I know I have had 30 package's shipped to me in the past month and a half from smaller RC companys I help test there prototype part's and dealing's with my own Bussiness and ordering stuff for my own Hobby needs that can olny be purchased in the States most package's clear custom's in 2 days wether it is a slow or faster method of shipping but sometimes and it's not to often that it takes 3 day's to clear customs but it can take 3 or 4 most unlessthey misplace it.

I apologize for jumping in on this thread... but.. I couldn't resist.
I think you have made your point.. Even having the president of a company listen AND respond is unusual... Be thankful he has heard you and is willing to look into the issue. It isn't his companies fault you live in Canada(as it there really isn't anyone to blame) which charges some larger amounts for shipping. It certainly isn't his responsibility to eat the costs of shipping to any location, let alone international. He's in business to make money.

[wade7575]

JaySki my point is not about wether I live in Canada or not,and as far as who's fault it is I could put the blame all on Castle and say it there fault for being located in the USA,but that's not my point the point I want to be clear on,the point is that everyone assume's that it is custom's holding everything up when most times it is ot it is the fact that when it come's to USPS they suck when a package is sent Priority Mail to Canada and when I use the same shipping method threw Canada Post it does not get nearly as messed up as USPS makes it.Also alot of companys use the it cost's to much money to use a better service or will not let you upgrade to a better service even if you are willing to pay the difference I'm not trying to imply Patrick is cheap but what I do want to be perfectly clear is that alot of people always think it is being held up by customs.Also why do you think I should not be able to upgrade a service when I'm willing to pay the difference,all I know is tis I'm no better than you or anyone else for that matter but when I'm paying out money that I had to work for to get something I want to be treated the same as anyone else or at least even if it's not always possible in every case try to make it more fair.How would you like it if Canadian's were the olny ones getting free return shipping on a MMM and everyone in the states had to pay shipping back to castle,if I get 6 dud's in a row and have to pay the shipping back I at least want the one's coming from castle to get here in a reasonable amount of time not 2 or 3 weeks and even if I have to pay return shipping and chip in to upgrade from castle that's fine.When I spent 199.00 for the MMM and 27 for shipping and another 35 in duties I did not spend that much money olny to be able dream how nice it would be if I got a ESC that can power my TeknoNue 1515 1Y.

[e-mike]

Originally Posted by wade7575

I did not spend that much money olny to be able dream how nice it would be if I got a ESC that can power my TeknoNue 1515 1Y.

me too...im really tired...i pay 200$= custom fees 30$

now i have to ship my esc to cc 25$ more juste for one esc

255$big total

good for 3 min of fun