Frustrated Waiting

[Dadx2mj]

Man I am stunned how this has all played out...

On 8/28 I got this PM from Patrick

Hi Randy,

Actually we just finished 3400 Mamba Max controllers today on the machines, so the "two weeks" was a little over-estimated... I'm getting a few MMs built today to get some of the older repairs taken care of .. so we should be able to ship one to you tomorrow.

Sorry about the long wait!!

Patrick

Patrick del Castillo
President, Principle Engineer
Castle Creations

So I assume it will ship on the 29th and I realize there is a holiday weekend so that will delay things. On the Tues after the holiday weekend I call Morgan to confirm if the ESC has shipped and to my disapointment am told it has not but will that day (8/2). That same day I PM Patrick again and just tell him I am disappointed that the ESC did not ship when he said it would. I then get an email saying the ESC has shipped on the 3rd with a tracking # . Now today I get this PM from Patrick in response to the PM I sent on the 2nd

Randy,

Yours shipped on the 2nd, and was the VERY FIRST one of the batch that shipped. I'm sorry if that wasn't good enough for you, I did say we would try to get it out on Friday -- but it did take us one extra day to get them completed.

Patrick

Patrick del Castillo
President, Principle Engineer
Castle Creations

So now I ask you is this kind of service good enough?

[Pdelcast]

Originally Posted by Dadx2mj

Man I am stunned how this has all played out...

On 8/28 I got this PM from Patrick



So I assume it will ship on the 29th and I realize there is a holiday weekend so that will delay things. On the Tues after the holiday weekend I call Morgan to confirm if the ESC has shipped and to my disapointment am told it has not but will that day (8/2). That same day I PM Patrick again and just tell him I am disappointed that the ESC did not ship when he said it would. I then get an email saying the ESC has shipped on the 3rd with a tracking # . Now today I get this PM from Patrick in response to the PM I sent on the 2nd



So now I ask you is this kind of service good enough?

Hmmm, like I said, we tried. I pulled two people out of the production line specifically to get your MM completed. They weren't able to get everything done on Friday, because the conformal coating didn't get done.

So they shipped on the very next business day, Tuesday.

Again, I'm sorry if the additional day was an issue, but we tried to get them out on Friday, and we went through extraordinary effort to get them out to you.

Again, we have no excuse for this taking so long -- but we did make an effort to get them to you Friday, but had to ship on Tuesday. And I'm sorry if that isn't good enough.

Patrick