Medusa Vs. Neu - RC-Monster Forums

mxracer · 12.04.2008, 08:26 AM

the first one the brass spacer fell out during re-installing it . so it smashed all the windings .. so cost me $130 usd plus $30 post

2nd one dont know what happened , have never pulled it apart and its done less than 10 packs .. seems 1 phase is cooked .. and ive emailed them about if they will cover under warranty ( like 3 times ) with NO REPLY !!

wouldnt be worth me sending it back ( $20 post there , $130 repair $30 post back) = $180 usd .. they are only $250 brand new

JERRY2KONE · **No Offense. -** 12.04.2008, 08:52 AM

I am confused, and please donnot take offense as we are looking at this from a neutral corner. In reading your own words you damaged the first motor by mishandling it, and paid full repair cost as you should have since it was your own mistake that caused it to fail. Still I understand your frustration with the cost of postage where you are. Unless you have a motor company local to deal with that is just the way the hobby is.

Then after running ten packs through the second motor you toasted it. Without pulling it apart and inspecting it who knows what may have caused the failure. It could have been your setup, or just a bad motor. Either way all you can do is send it in for them to check it out, diagnose the problem and go from there. That is a choice only you can make. If you are not willing to send it in, then one can only assume that you are afraid that they will find out that your setup was the cause. If I had this motor and I was sure of my setup, then I would be sending it back and explaining what happened by phone requesting either a rebuild or a replacement. That is just simple business math for any company. Otherwise everyone would be requesting free serivices and the companies would go belly up on repair/warrenty costs. Sorry for your bad luck with NEU as they are good motors used in the right conditions.

Quote:

Originally Posted by mxracer

the first one the brass spacer fell out during re-installing it . so it smashed all the windings .. so cost me $130 usd plus $30 post

2nd one dont know what happened , have never pulled it apart and its done less than 10 packs .. seems 1 phase is cooked .. and ive emailed them about if they will cover under warranty ( like 3 times ) with NO REPLY !!

wouldnt be worth me sending it back ( $20 post there , $130 repair $30 post back) = $180 usd .. they are only $250 brand new

mxracer · 12.04.2008, 08:57 AM

Then after running ten packs through the second motor you toasted it. Without pulling it apart and inspecting it who knows what may have caused the failure. It could have been your setup, or just a bad motor. Either way all you can do is send it in for them to check it out, diagnose the problem and go from there. That is a choice only you can make. If you are not willing to send it in, then one can only assume that you are afraid that they will find out that your setup was the cause. If I had this motor and I was sure of my setup, then I would be sending it back and explaining what happened by phone requesting either a rebuild or a replacement. That is just simple business math for any company. Otherwise everyone would be requesting free serivices and the companies would go belly up on repair/warrenty costs. Sorry for your bad luck with NEU as they are good motors used in the right conditions.:

umm its not my setup because i have 3 trucks all with the same setup !! it didnt even go into the same truck that the 1st blow-up happened .. as i break one i grab a spare ..

im mainly upset that they do no respond to emails .. thats what customer service is !! communication .. all i wanted from them was an answer and if they cant respond then that is bad customer service !!

JERRY2KONE · **Maybe. -** 12.04.2008, 09:14 AM

You may be right and we always like to believe that we are. From what a lot of guys on here have experienced with NEU they seem to be a pretty reputable company with good customer relations, and they make one of the best R/C motors out there for our hobby. Sometimes things do just slip through the cracks, but we do not give up when we know we are for sure right. How about posting up your emails to NEU so we can see exactly how you requested their help? Maybe your communication was not specific enough or along the wrong lines of helpful explaination. At any rate with the money you have invested I would be doing whatever had to be done to get their attention understanding that a lot of companies are very busy with the Holidays, personnel vacations and poor financial situations going on due to the shabby economy. Even MonsterMike sometimes does not answer emails right away or even the first time, but his costomer service is very good. I am not trying to rain on your parade, but if you are in the right, then stand up and be counted. Keep after NEU until you get the answer you deserve. Where did you purchase the motor from? Was it RCM? If so talk with Mike about it.

_paralyzed_ · 09:01 AM

Metallover- I hate to burst your bubble, but neu motors are 39mm, not 36mm like the medusa, so your watt/mm comparison doesn't really mean anything. The same length neu will always be more powerful because of the larger diameter. With the addition of medusa motors there is really no reason to buy a neu, unless you need a specific wind, a specific color, or you just have too much money.

Metallover · 12.04.2008, 09:28 AM

Quote:

Originally Posted by _paralyzed_

Metallover- I hate to burst your bubble, but neu motors are 39mm, not 36mm like the medusa, so your watt/mm comparison doesn't really mean anything. The same length neu will always be more powerful because of the larger diameter. With the addition of medusa motors there is really no reason to buy a neu, unless you need a specific wind, a specific color, or you just have too much money.

Haha wow didn't expect that. Well that justshows you how good medusas are for their size. They are just as powerful as the neus but smaller. The fact that the neus are thicker really shows as the length gets bigger.

I totally agree with you on the second part.

lutach · 12.04.2008, 10:15 AM

You should also add the weight of the motors.

_paralyzed_ · 12.04.2008, 02:07 PM

Quote:

Originally Posted by Metallover

Haha wow didn't expect that. Well that justshows you how good medusas are for their size. They are just as powerful as the neus but smaller. The fact that the neus are thicker really shows as the length gets bigger.

I totally agree with you on the second part.

you definately do your research, and you seem enthusiastic, starting great build threads and what not. Could use more people with initiative like you. Nice review.

12.04.2008, 02:39 PM

I found the 60mm to run a bit hot in my buggy. Great for the price, but I don't think it compares to a Neu in terms of durability and overall performance. The 60mm Medusa ran like my 1509, but didn't have the same punch to me as the 1512. I think the 70mm maybe the ticket though for Medusa's as a cheaper option than a Neu.

Metallover · 12.04.2008, 10:44 PM

Quote:

Originally Posted by _paralyzed_

you definately do your research, and you seem enthusiastic, starting great build threads and what not. Could use more people with initiative like you. Nice review.

Quote:

Originally Posted by lincpimp

Wow Harold, are you going to ask him out now... Might work out for you if he is that enthusiastic!!!

Well I am pretty enthusiastic...

You know, Da Pimp could hook us up

Need somone to... You know..

WOAH there.

Besides, Winter Formal is tomorrow. I don't think you could make it here that fast. BUT if you really can...

Haha, paralized, thanks for the compliment. It's just too bad we have people who are innapropriate here like Linc.

lincpimp · 12.05.2008, 01:43 AM

Quote:

Originally Posted by Metallover

Well I am pretty enthusiastic...

You know, Da Pimp could hook us up

Need somone to... You know..

WOAH there.

Besides, Winter Formal is tomorrow. I don't think you could make it here that fast. BUT if you really can...

Haha, paralized, thanks for the compliment. It's just too bad we have people who are innapropriate here like Linc.

Innapropriate? Moi???

HAHAHA!!!

Takedown · 12.04.2008, 10:49 PM

Quote:

Originally Posted by Metallover

Haha wow didn't expect that. Well that justshows you how good medusas are for their size. They are just as powerful as the neus but smaller. The fact that the neus are thicker really shows as the length gets bigger.

I totally agree with you on the second part.

Pretty sure what he means is that the neu's are 39mm's with the finned versions. Am I wrong?

skellyo · 12.04.2008, 10:56 PM

Quote:

Originally Posted by Takedown

Pretty sure what he means is that the neu's are 39mm's with the finned versions. Am I wrong?

Yes, you're wrong. A finned Neu is 44mm. Also, a non-finned Neu is 40mm according to TeknoRC.

Takedown · 12.04.2008, 11:12 PM

Quote:

Originally Posted by skellyo

Yes, you're wrong. A finned Neu is 44mm. Also, a non-finned Neu is 40mm according to TeknoRC.

Hmmm... I learn something new everyday. Leave it up to skellyo.

Metallover · 12.04.2008, 10:57 PM

Quote:

Originally Posted by Takedown

Pretty sure what he means is that the neu's are 39mm's with the finned versions. Am I wrong?

No, apparently the diameter of Neu 15xx series motors is 39.5mm.
http://www.neumotors.com/2008/Root/S..._drawings.html