You sent in a Mamba Max to be replaced with a Mamba Monster? I don't think they'll do that. If you mean you want them to replace a V1 or V2 MMM for a V3 MMM, that's a different story.
At any rate, their repair floor is just probably what the operator sees in their database and is probably a collective code for "someone is about to look at it".
My mistake ,i should have said i wanted the new v3mmm duh!my brain is fried
at the moment.thanks! I will send castle a email,hope they well catch my
stupid mistake.thanks guys!