Your Rating on Castle Service! - Page 3 - RC-Monster Forums

suicideneil · 05.23.2009, 11:50 AM

To answer one of the original questions/ criticisms though:

Castle dont just make and sell the MMM, they do a whole load of different items, and can only set their machines up to do one at a time, in large batches/ production runs. This means that if they have no MMMs on the shelf to send out as replacement items, you may have to wait a while until they can get some more made and sent out. Same kinda thing applies to repairs- if all the engineers are getting something else finished (to a dead line), repairs may have to wait until there is free time in the scedule.

As it is, I've never had any issues with their products so I havent had to test their CS- bullet proof MMM V1s are a rare thing...

InsaneRC · 05.23.2009, 02:17 PM

ok this is my frist time dealing with this Co. i have dealt with Novak before. I was just trying to get a feel on this praticural company as far as ho long their repairs take and how long it might take for them to bill me. Not critising any of them just didnt know how long it takes I know that the form says 3 weeks and knowing most places that is normally longer because they do have other things they have to do. Just was curious on how long it might take for it to come back. Thanks for all of your input on this subject.

InsaneRC · 05.24.2009, 02:27 PM

^no more comments?^

phatmonk · 05:51 PM

Why another bitching post?I could see a senior member doing this.Come on!!!!!!!!!!!!!!!
Castle has allways treated me very well.Hey nobody is ever perfect but I give them A+++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++And considering it is your 1st experience with Castle dont be so quick to judge.

InsaneRC · 05.24.2009, 07:11 PM

Quote:

Originally Posted by InsaneRC

ok this is my frist time dealing with this Co. i have dealt with Novak before. I was just trying to get a feel on this praticural company as far as ho long their repairs take and how long it might take for them to bill me. Not critising any of them just didnt know how long it takes I know that the form says 3 weeks and knowing most places that is normally longer because they do have other things they have to do. Just was curious on how long it might take for it to come back. Thanks for all of your input on this subject.

Hows is this bitching????

Unsullied_Spy · 05.25.2009, 07:45 AM

I've had 4 MMs and a MMM replaced and have E-Mailed them a number of times with questions and have always gotten great service. It's definitely an added bonus that we have this support forum, it's great hearing "straight from the horses mouth." So far I'm very happy with their service, 10/10.

Dafni · 05.25.2009, 09:15 AM

Quote:

Originally Posted by JoFreak

So I can't use my Castle Link with my PC. It's not that bad because I'm hardly using my mini-t and the ESC is properly set up. But as long as it stays this way, I'm surely not getting one of the MMM-combos but staying with the good ol' Schulze ESCs and Plettenberg motors.
And yes driver support in my opinion is part of the service as well as replacing failed parts is.

oh lord. have you ever had to deal with the Schulze CS?? >virtually NONE! It's always "user error" with those scumbags.

and how about the programming features of their ESCs?? >again, virtually NONE, compared to the CC ESCs even less.

But to each his own, eh?

TexasSP · 05.25.2009, 11:38 AM

Schulze even has restrictions in the warranty on battery lead length and motor wire length. I have never known anyone to get warranty service from Schulze. It has always been like Dafni said, user error. CC on the other hand errs to the other side and replaces/repairs almost everything, user error or not.

magman · 05.25.2009, 01:00 PM

Quote:

Originally Posted by InsaneRC

ok this is my frist time dealing with this Co. i have dealt with Novak before. I was just trying to get a feel on this praticural company as far as ho long their repairs take and how long it might take for them to bill me. Not critising any of them just didnt know how long it takes I know that the form says 3 weeks and knowing most places that is normally longer because they do have other things they have to do. Just was curious on how long it might take for it to come back. Thanks for all of your input on this subject.

I just got my daughter's mm esc controller back from repair...it took 3 1/2 weeks. At the time, the site said 3-4 weeks when I sent it in. That is excellent IMO

05.26.2009, 05:10 PM

i have too many ESC's and Castle and Traxxas are light years ahead of everyone else when it comes to backing their product - warranty and non warranty repairs. You dont get this with the Hong Kong EL Cheapo ESC's.
Heck Patrick the CEO is on this board all of the time,

InsaneRC · 05.27.2009, 03:15 PM

well my mom called castle and they are send me a new ESC instead of repairing i'm glad wish i could change my rating to a 5 well can't wait for it to get here

TexasSP · 05.27.2009, 04:29 PM

Why only a 5, they're sending you a brand new unit. The time on the website says 3-4 weeks, so I would think if they fulfilled their end and gave you a brand new unit it would be a 8-10 type score.

InsaneRC · 05.27.2009, 04:53 PM

Quote:

Originally Posted by TexasSP

Why only a 5, they're sending you a brand new unit. The time on the website says 3-4 weeks, so I would think if they fulfilled their end and gave you a brand new unit it would be a 8-10 type score.

oh maybe ur right should have said 5+ so some where between 5-10

e-mike · 05.27.2009, 05:02 PM

Quote:

Originally Posted by InsaneRC

well my mom called castle and they are send me a new ESC instead of repairing i'm glad

your lucky...its been one month that ive send my 3 failed unit and im waiting...so i couldn't understand why you just give 5 to castle

anyway they have a good customer service....o yes

phatmonk · 05:52 PM

I wish my Mom would call for me.Ha Ha thats funny.Oh yea Im all grown up.Sorry I couldnt help myself.Just Kidding