Your Rating on Castle Service! - RC-Monster Forums

nitrostarter · 05.28.2009, 01:27 PM

Was that a threat, comment or concern? lol

lincpimp · 05.29.2009, 02:04 AM

Quote:

Originally Posted by nitrostarter

Was that a threat, comment or concern? lol

All, and I had a good time, hopefully you get everything fixed on the buggy and your ass does not hurt too much (from driving 2 plus hours, not the other stuff).

06:56 AM

This is my first experience with CC. My initial call the guy talked to me like I was a complete idiot. In fact he told me he wasnt sure if they would warranty my ESC at all. Now Im not the sharpest guy in the world, but i try to read lotsa forums and do my homework. I have roughly 20 cars, 8 of them being brushless. Me and the wife have been bashing it up since 2002.
I have since been reassured that CC will cover my repair under warranty.
And just today I emailed to ask for status of my repair. Their response was, "give us another 2 weeks". It has already been 4 weeks?
Iam glad to read everyone has had good customer service from CC. And they have always responded back to me in a timely manner, mostly in emails.
But I am really not impressed with the initial response, or turn around time.

I have had lots of warranty stuff repaired or replaced both in this hobby and my computer hobby. This is by far turning into one of the longest turn arounds I have seen.
I did not give them a very good rating.
Once again I must say it is reassuring to read all the positive responses. Makes me feel like maybe I can get this thing running before summer is over.
Just my .02 cents.

Edit: Sorry guys, just whining a bit.

Pdelcast · 06.01.2009, 10:01 AM

Guys,

We are down one tech support person right now (down to 2 from 3 -- Joe Ford is out) so we are a little slow responding to emails (Thomas and Bernie are doing the best they can, but it is the peak season right now...)

So please be a little patient --

e-mike · 06.01.2009, 10:26 AM

Quote:

Originally Posted by Pdelcast

Guys,

We are down one tech support person right now (down to 2 from 3 -- Joe Ford is out) so we are a little slow responding to emails (Thomas and Bernie are doing the best they can, but it is the peak season right now...)

So please be a little patient --

thanks for the info!!