Your Rating on Castle Service! - RC-Monster Forums

BrianG · 06.03.2009, 01:35 AM

Like they said, they are short staffed right now. I imagine the fact that they are now supplying components for Traxxas and HPI is making them more busy than usual. Things will even out and calm down at some point.

Dadx2mj · 06.03.2009, 10:24 AM

I think Castle over all does a very good job and have all the best intentions to take care of their customers as best as they can. My only bone with them is that they dont keep things in stock all the time. When a Castle product fails on me I have NO doubt they will take care of it the only real question is if it will take 10 days or two months.

Pdelcast · 06.03.2009, 12:51 PM

Quote:

Originally Posted by Dadx2mj

I think Castle over all does a very good job and have all the best intentions to take care of their customers as best as they can. My only bone with them is that they dont keep things in stock all the time. When a Castle product fails on me I have NO doubt they will take care of it the only real question is if it will take 10 days or two months.

Dad,

You'll be happy to know we are taking delivery of a new pick-and-place robot in early July -- we will be almost quadrupling our production capacity.

06.03.2009, 02:24 PM

I know that Castle is doing everything they can.
I am glad to say I have other vehicles to keep me busy versus others that may only have the one vehicle.
Iam willing to wait my turn, and hope everyone at Castle is ok and doing well.
Peak season, Huge demand with new vehicles, and of course a product that has surpased all others in performance.
I just got to whine a bit to go with the cheese, lol.
Please forgive my childish behavior. I think it has something to do with playing with toy cars,lol. Hehe, toy cars that can go freeway speeds? That is just too cool.
Have fun all!!!!
That is what it is all about!!

TexasSP · 06.03.2009, 04:31 PM

Quote:

Originally Posted by Pdelcast

Dad,

You'll be happy to know we are taking delivery of a new pick-and-place robot in early July -- we will be almost quadrupling our production capacity.

Sweet, we need pics for sure! I am a machine junky. Comes from my time as a facility manager. I always loved getting in new machinery and setting it up. My favorite was our 4400 watt Bystronic laser....talk about power!

Pdelcast · 06.03.2009, 08:05 PM

Quote:

Originally Posted by TexasSP

Sweet, we need pics for sure! I am a machine junky. Comes from my time as a facility manager. I always loved getting in new machinery and setting it up. My favorite was our 4400 watt Bystronic laser....talk about power!

I'm a bit of a machine junky too. I'll post picks when it gets here. The machine is a Universal GC-120 chipshooter, capable of placing 136,000 parts per hour at maximum speed (over 35 parts per second!!) We are replacing a Universal AC-30 chipshooter.

Dadx2mj · 06.04.2009, 10:18 AM

Quote:

Originally Posted by Pdelcast

Dad,

You'll be happy to know we are taking delivery of a new pick-and-place robot in early July -- we will be almost quadrupling our production capacity.

That is indeed good news that does make me happy. Overall I have always been very happy with Castle and it's products, this only makes it better. All the electric vehicles in the house are powered by Castle products and I dont see that changing any time soon.

pinkpanda3310 · 06.08.2009, 07:01 AM

My mmmv3 was in for repair when this thread started. Today I just got a replacement in the post. Joe originally replied my e-mail. I had to wait a couple of weeks but that's a given from Australia. Shizzer's I was excited when I opened it.

You can't get better back up than that!

06.08.2009, 10:41 PM

Quote:

Originally Posted by pinkpanda3310

My mmmv3 was in for repair when this thread started. Today I just got a replacement in the post. Joe originally replied my e-mail. I had to wait a couple of weeks but that's a given from Australia. Shizzer's I was excited when I opened it.

You can't get better back up than that!

Hmm, glad you got yours. I also had my in for repair when this thread was started. I think I have been patient and even have tried to defend them with my friends.
But you know what..... I think my friends are right. This is terrible customer service no matter how you look at it.
I realize they got overwhelmed, but trust me, mismanagement is not my problem.
I also have a friend who is now scared to send in his sidewinder.

pinkpanda3310 · 06.08.2009, 11:10 PM

Quote:

I also have a friend who is now scared to send in his sidewinder.

If he doesn't get it fixed is he going to throw it away? I agree mismanagement is not your problem, but whether the service is good or bad you still have a product that would be cheaper to fix than replace. Of course, I expect this is only a phase Castle is going through and not there standard proceedure. So I understand if your not receiving the same service other people have had, I'd be dissapionted too. To end up tossing a castle product and opt for another company, all over one incident that you have had, then what who is going to provide the service you expect?