Your Rating on Castle Service!

Originally Posted by pinkpanda3310

My mmmv3 was in for repair when this thread started. Today I just got a replacement in the post. Joe originally replied my e-mail. I had to wait a couple of weeks but that's a given from Australia. Shizzer's I was excited when I opened it.

You can't get better back up than that!

Hmm, glad you got yours. I also had my in for repair when this thread was started. I think I have been patient and even have tried to defend them with my friends.
But you know what..... I think my friends are right. This is terrible customer service no matter how you look at it.
I realize they got overwhelmed, but trust me, mismanagement is not my problem.
I also have a friend who is now scared to send in his sidewinder.

[pinkpanda3310]

I also have a friend who is now scared to send in his sidewinder.

If he doesn't get it fixed is he going to throw it away? I agree mismanagement is not your problem, but whether the service is good or bad you still have a product that would be cheaper to fix than replace. Of course, I expect this is only a phase Castle is going through and not there standard proceedure. So I understand if your not receiving the same service other people have had, I'd be dissapionted too. To end up tossing a castle product and opt for another company, all over one incident that you have had, then what who is going to provide the service you expect?

Originally Posted by pinkpanda3310

If he doesn't get it fixed is he going to throw it away? I agree mismanagement is not your problem, but whether the service is good or bad you still have a product that would be cheaper to fix than replace. Of course, I expect this is only a phase Castle is going through and not there standard proceedure. So I understand if your not receiving the same service other people have had, I'd be dissapionted too. To end up tossing a castle product and opt for another company, all over one incident that you have had, then what who is going to provide the service you expect?

Ok let me clarify... My friend is scared his sidewinder will end up taking as long as my MMM ESC.

I have eight other brushless systems that have had very good luck with and good customer service. Never have I had to wait this kind of time to get running again. They are not CC systems.

[pinkpanda3310]

Point taken. Maybe your friend could ring CC and get an estimate of current turn around times.

Yea good idea.
I know most of their backlog and delays have been with their new MMM system.
I will be sure to let him know to call first.