Your Rating on Castle Service!

[TexasSP]

To me this sounds much more like a case of someone that has an axe to grind than a real story. I have been able to get in touch with everyone at castle from Joe Ford to Patrick himself and any others I have tried to contact. Forgive me but based on my own experience with these guys I have a hard time believing this. I also know Patrick checks this post regularly and has always in the past taken care of everyone on here, even ones who have bashed him and his company.

Believe this or dont. I never had an axe to grind with Castle. Until now.
What would you like me to do? Post in here a copy of my repair order? Or all the fedex docs for shipping or maybe the mail-in info that was included with my shipping. I have copies of it all.

Let me ask all of you this question?
If you were in my shoes what would you do?
I have talked/emailed with support intially, then Joe Ford, then repair support. I am for real. This situation is for real.
I welcome any advice that would help expedite this situation.

As far as horrible service, or bashing on them, I think i told you about my friends latest ESC. They will prepaid postage and get one out to him ASAP, that is pretty good. That is what you all have seen in their service.
It seems that Castle may have an axe to grind with me? Why I dont know?
I have held my tongue long enough.

Maybe this is a situation where my original got lost or ?? Whatever the case I think I have waited my turn long enough.

Edit.... P.S. I am also finding this hard to believe

I just got word today that repair has finished repairing my controller and they are sending it out today. I should have it within a couple of days.
So 6 weeks is what it takes.
Maybe I should have held my tongue a couple more days.
My apologies to all of you for unloading my frustrations here.
I will now go back to trolling these forums and keeping my mouth shut.

[Pdelcast]

And again, I apologize for the delays -- but early summer is always tough here-- our rate of warranty and non-warranty returns about triples this time of year, and it can take a while to work through everything.

Patrick

Thank you for your reply Patrick.
Sorry I lost my head,

[BL_RV0]

I have been very happy with CC service- replaced my M25 and SW very promptly (2-3 weeks) but it did take about 11 weeks for me to get my MM ESC back when I sent it in for repair, but that was when the MMM was coming out with failures left and right. Therefore castle got a 10/10!