Mamba Max Pro is released!!!

[Arct1k]

Its been posted - 75+5 postage but only once all orders filled...

[Thomas Porfert]

"Upgrades" will be considered just like a sales order. Meaning if we have 1000 pieces on order, you'll be #1,001. Based on the number of current back orders and our rate of production, it will be 2-3 months before the first "upgrade" will be shipped. So if you are in dire need of a replacement, the upgrade path is not your best option.

Please understand that this upgrade program is brand new for us. We are still setting up a system to make it easier on you guys and on us. The policies have been set, we just need a system in place to make it work.

I'll post more details as they become available, and keep you guys in the loop.

This is an important time for Castle. We have a wide range of new products hitting the market, with components we've never used before (Sensors, data logging and onboard adjustable BEC's). So we're excited and a little anxious at the same time. We're also working on improving the repair process. We are implementing a new system and new policies in regards to repairs and warranties. The end result should be a MUCH faster turnaround and the ability to track your repair as it moves through the different stages.

If you have questions or concerns, just post them here, this way everyone can see the answers. Thanks fellas and have a great weekend!

Thomas Porfert
Castle Tech Support

[riverat1540]

It would be nice to see these features on the mamba monster as well, but i have a feeling something like that is also in the works. at least im sure many of us would buy one or a few

[Finnster]

Originally Posted by Thomas Porfert

"Upgrades" will be considered just like a sales order. Meaning if we have 1000 pieces on order, you'll be #1,001. Based on the number of current back orders and our rate of production, it will be 2-3 months before the first "upgrade" will be shipped. So if you are in dire need of a replacement, the upgrade path is not your best option.

Please understand that this upgrade program is brand new for us. We are still setting up a system to make it easier on you guys and on us. The policies have been set, we just need a system in place to make it work.

I'll post more details as they become available, and keep you guys in the loop.

This is an important time for Castle. We have a wide range of new products hitting the market, with components we've never used before (Sensors, data logging and onboard adjustable BEC's). So we're excited and a little anxious at the same time. We're also working on improving the repair process. We are implementing a new system and new policies in regards to repairs and warranties. The end result should be a MUCH faster turnaround and the ability to track your repair as it moves through the different stages.

If you have questions or concerns, just post them here, this way everyone can see the answers. Thanks fellas and have a great weekend!

Thomas Porfert
Castle Tech Support

I'm not in a rush. What I was looking for was not the price ( I saw that earlier) but the details of how to go about the upgrade.

IE. Where do you request an upgrade? I assume I have to mail the MM back to castle, so do you just fill out a repair request form and note that you want an upgrade to MMP? Right now you can do the online repair request, but its only repair for $50. Perhaps just adding an option to the dropdown menu that requests upgrade only for whatever you will charge ($75) so you can check out and get an RMA number there and put into the queue.
Whatever makes sense with your system. I'm just looking for the logistics.
Thank you and good luck. Its very nice to see a company so dedicated to customer service and constant improvement.

[RC-Monster Mike]

FYI - Ours are scheduled to arrive Friday. :)

Darn it I just tried to order one but it won't let me because its out of stock.

[Thomas Porfert]

Originally Posted by Finnster

I'm not in a rush. What I was looking for was not the price ( I saw that earlier) but the details of how to go about the upgrade.

IE. Where do you request an upgrade? I assume I have to mail the MM back to castle, so do you just fill out a repair request form and note that you want an upgrade to MMP? Right now you can do the online repair request, but its only repair for $50. Perhaps just adding an option to the dropdown menu that requests upgrade only for whatever you will charge ($75) so you can check out and get an RMA number there and put into the queue.
Whatever makes sense with your system. I'm just looking for the logistics.
Thank you and good luck. Its very nice to see a company so dedicated to customer service and constant improvement.

We are working on adding an "upgrade" option to make it easier on you guys and on us. I believe we will add an option for Upgrade under "Is this a warranty claim" and just make something like "Other - Upgrade". Or add the upgrade option to the product type list. We're open to suggestions on that.

For now when you fill out the form on the website, just claim it as a non-warranty Mamba Max for $50.00. When you fill in the order form, there is a section for additional information. Just add a note that says "Please upgrade to Mamba Max Pro". Our repair administrator will adjust the cost and change the order to a Mamba Max Pro. We won't charge your card until the replacement is ready to ship, so you can submit your credit card number on the secure order form.

After you submit the order, you will get an e-mail confirmation back. Just print off the e-mail confirmation and send it in with the Mamba Max. Let me know if you have any additional questions or concerns.

Thomas Porfert
Castle Tech Support