Q for Novak Rep, Motor problems ?

[BrianG]

I'm guessing your email may have been tagged as spam. NovakTwo suggested using the words "Novak" or the product name in the subject. I assume the spam filter is set to allow emails with those words, but discards the rest.

[Bondonutz]

Originally Posted by BrianG

I'm guessing your email may have been tagged as spam. NovakTwo suggested using the words "Novak" or the product name in the subject. I assume the spam filter is set to allow emails with those words, but discards the rest.

In second email I included ("HV6.5Pro"-Tech Problem) in subject line so we'll see what happens this time. Never thought about a spam filter, your probably right as always MrB.
Sorry if my posts sounded shitty asking for help Novak2

[NovakTwo]

I forwarded your email to our CS supervisor and asked her to check for your emails.

Keep me posted.

[Bondonutz]

Originally Posted by NovakTwo

I forwarded your email to our CS supervisor and asked her to check for your emails.

Keep me posted.

Thank You

Heres a recap of our emails;

John,

I'm using Zippy H packs rated at 30-40C burst
These packs are BETTER than my MAXAMP packs I had.
I use the same packs in a 14lb LST2 with ZERO PROBLEMS
My Lipos are NON ISSUE in this.

If I can't use mechanical brakes why is there a option to delete brake function ???
It defeats the purpose going back to ESC brakes because thats NOT what I want.

Once I received it back from you guys after repairing the motor I let it sit in my tool box for a while because I was so disgusted with what happended and so happy with my Castle Monster combo. When I installed it in a 3.3 revo convert it acted weird and would stumble now and again. After I installed it in my Slayer the problem got progressively worse faster to the point it was undriveable.


--------------------------------------------------------------------------------
--- On Wed, 11/25/09, John E. Hallman <johnhallman@teamnovak.com> wrote:


From: John E. Hallman <johnhallman@teamnovak.com>
Subject: RE: NOVAK 6.5HVPRO- Tech problem
To: "bondonutz@yahoo.com" <bondonutz@yahoo.com>
Date: Wednesday, November 25, 2009, 4:43 PM


Jeff,

Thank you for the information you have provided. I would like to know what brand batteries you are using. Lower quality batteries can cause problems sometimes because the C rating really isn’t what is advertised.

I might also add that it would be wise to try this system without the mechanical brakes and try using the brake function in the ESC.

Did this system always have this problem or was it after you received the replacement motor?

Respectfully,

John Hallman

Novak Electronics, Inc.