Futaba R113IP receiver and MMM - RC-Monster Forums

jokerjustin · 12.30.2009, 09:08 PM

Patrick ownage.

winkje · 06:58 PM

Hi!

Sorry, some delay in my response....

Patrick, thanks for solving my issue! I sold the CC esc and decided to stay away from your products in the future. To make this news even better; more people at the club were awaiting positive news from you and decided to make the same move......

I honestly think your response is hilarious. If you read my previous posting well you might have understood that I was not happy with the support from CC even without questioning the source of the issue. The simple fact that your support is not responding, or responding with words like; we will dig into it and let you know without ever getting back has lost me months of waiting for a solution....... If your organisation would have stated that the issue was due to communication between esc and receiver and that you would have invested some time to test the 'failsafe' solution mentioned or offering me to sent the esc and the receiver for you to find a matching pair would have been another alternative to serving your customer(s)... At this moment you only pissed them off.....

Just a word of the technical side.... 'which is WAY more generous than the accepted standard' would have me expected that no other powercombo would work with the 113IP... Funny, the ones I have seen in my area do work with it. It seems that those companies are using even WAY more generous standards.... Now that's funny, don't you think?

Using your business title when writing what you did about 'poorly designed Futaba' is not the best marketing I would think. But, hey, if you really have some balls in your pants you simply put this statement on your website to avoid many loyal Futaba users to have to go through the same experience....

Bottomline, I honestly think you did a lousy job and you didn't take the opportunity to do anything about it. Same goes for the support I received, or better not received from your company which brought me to my decision.

Offcourse, we are just a small group of possible customers so revenue wise you will not sleep any worse over this. The simple fact that this news spreads a little over the region will not make you sleep any worse.... Why do I think so? Because you showed with your responses that you don't care.... and that my dear CC president, made me decide to quit using any of your products.....

Now, to conclude this thread...... good night, sleep well and dream on....

Regards, winkje

PS @Jokerjustin: thanks for your feedback in this thread. Most probably your age prevents you from really adding something valuable..... I'm not native in english; don't know how to say it properly but my final greeting to you is exactly the same as your avatar.....

Pdelcast · 07:09 PM

Quote:

Originally Posted by winkje

Hi!

Sorry, some delay in my response....

Patrick, thanks for solving my issue! I sold the CC esc and decided to stay away from your products in the future. To make this news even better; more people at the club were awaiting positive news from you and decided to make the same move......

I honestly think your response is hilarious. If you read my previous posting well you might have understood that I was not happy with the support from CC even without questioning the source of the issue. The simple fact that your support is not responding, or responding with words like; we will dig into it and let you know without ever getting back has lost me months of waiting for a solution....... If your organisation would have stated that the issue was due to communication between esc and receiver and that you would have invested some time to test the 'failsafe' solution mentioned or offering me to sent the esc and the receiver for you to find a matching pair would have been another alternative to serving your customer(s)... At this moment you only pissed them off.....

Just a word of the technical side.... 'which is WAY more generous than the accepted standard' would have me expected that no other powercombo would work with the 113IP... Funny, the ones I have seen in my area do work with it. It seems that those companies are using even WAY more generous standards....

Using your business title when writing what you did about 'poorly designed Futaba' is not the best marketing I would think. But, hey, if you really have some balls in your pants you simply put this statement on your website to avoid many loyal Futaba users to have to go through the same experience....

Bottomline, I honestly think you did a lousy job and you didn't take the opportunity to do anything about it. Same goes for the support I received, or better not received from your company which brought me to my decision.

Offcourse, we are just a small group of possible customers so revenue wise you will not sleep any worse over this. The simple fact that this news spreads a little over the region will not make you sleep any worse.... Why do I think so? Because you showed with your responses that you don't care.... and that my dear CC president, made me decide to quit using any of your products.....

Now, to conclude this thread...... good night, sleep well and dream on....

Regards, winkje

PS @Jokerjustin: thanks for your valuable feedback in this thread. Most probably your age prevents you from really adding something valuable..... I'm not native in english; don't know how to say it properly but my greeting to you is exactly the same as your avatar.....

I'm sorry you feel that way.

There are reasons there are standards in this industry. Futaba chose to ignore the standards.

The decision to not change our design was based on the fact that high power RC equipment (like the MMM) is sensitive to noise.
Futaba's receiver design is defective -- it doesn't allow enough signal to noise ratio on the receiver line to ensure safe operation.

We made the decision consciously and deliberately. I'm sorry you don't agree with the decision.

We feel safety is important, and therefore chose not to compromise our design to accommodate a defective design from another manufacturer.

The correct course of action on your part would have been to contact Futaba, and ask them why they chose to produce a receiver that doesn't conform to accepted standards, and ask them to fix THEIR design.

Instead, you chose to single us out, and bash us for not compromising safety.

winkje · 07:40 PM

Hi,

Ok. Final try..... read carefull.....

Castle Creations Support has communicated to me via email that this issue was known to them:

22/6/2009

I explained my issue and received this answer:

'We have one of these coming in and will be doing testing with it. A gentleman had 12 of them, 10 did not work, 2 did. We're wondering if Futaba changed something without telling anyone that could be keeping it from working.

Joe Ford
Product Specialist
Castle Creations'

22/6/2009

After thanking for the reply I asked what would be best to do and received this answer:

Yes, wait for test results. If we can fix it on our ESCs to make it work we will. If it's something that only Futaba can fix, we're all "up the creek".

Joe Ford
Product Specialist
Castle Creations

20/8/2009

My mail: Joe, 2 months nearly passed,,,,, Any news?

Answer:

Informed engineers. Will check on progress.

Joe Ford
Product Specialist
Castle Creations

Since then 3 emails with the request to keep me updated... No response...

Point clear? CC left me in the dark and simply does not communicate. As stated in my previous responses; the technical challenge is one, but communication about it is vital.....

But hey, I'm not spending anymore time on this. In this same thread someone else confirms the issue.... In the email from CC support it was stated that 10 out of 12 cases have the issue...... @suicideneil: if you feel this is 0,1% you better buy a calculator right away and never ever trust your math skills....

Patrick; smart to end with words like 'and bash us for not compromising safety' as you know as I do that most people will completely agree with that strategy... My point is less complex: Would everyone agree with no communication from Support? That's the issue....

I understand you want to shift it to the technical details; you're an engineer, not a manager. You focus on details, not on the process.... You keep overlooking the issue of communication....

I'm not an engineer but when I see that other companies sell powersolutions that work as a charm and I have seen at least 14 of them now, I can conclude 2 things: I hit on the almost incredible situation of seeing the only 14 working versions of them or... they have done a better job. I leave it to you to decide....

So, again, to wrap up: this situation took 7 months and a lot of frustration without having a working powercombo. For me Castle Creations tends to neglect at least my requests for support. The additions from their president in this threath are eh.... poor..... and that's a diplomatic expression. but he, I can't help that some people, no matter how hard I treid, are better off just ignoring their ignorance of the facts...

Regards, winkje

Pdelcast · 01.14.2010, 07:43 PM

Quote:

Originally Posted by winkje

Hi,

Ok. Final try..... read carefull.....

Castle Creations Support has communicated to me via email that this issue was known to them:

22/6/2009

I explained my issue and received this answer:

'We have one of these coming in and will be doing testing with it. A gentleman had 12 of them, 10 did not work, 2 did. We're wondering if Futaba changed something without telling anyone that could be keeping it from working.

Joe Ford
Product Specialist
Castle Creations'

22/6/2009

After thanking for the reply I asked what would be best to do and received this answer:

Yes, wait for test results. If we can fix it on our ESCs to make it work we will. If it's something that only Futaba can fix, we're all "up the creek".

Joe Ford
Product Specialist
Castle Creations

20/8/2009

My mail: Joe, 2 months nearly passed,,,,, Any news?

Answer:

Informed engineers. Will check on progress.

Joe Ford
Product Specialist
Castle Creations

Since then 3 emails with the request to keep me updated... No response...

Point clear? CC left me in the dark and simply does not communicate. As stated in my previous responses; the technical challenge is one, but communication about it is vital.....

But hey, I'm not spending anymore time on this. In this same thread someone else confirms the issue.... In the email from CC support it was stated that 10 out of 12 cases have the issue...... @suicideneil: if you feel this is 0,1% you better buy a calculator right away and never ever trust your math skills....

Patrick; smart to end with words like 'and bash us for not compromising safety' as you know as I do that most people will completely agree with that strategy... My point is less complex: Would everyone agree with no communication from Support? That's the issue....

I understand you want to shift it to the technical details; you're an engineer, not a manager. You focus on details, not on the process.... You keep overlooking the issue of communication....

I'm not an engineer but when I see that other companies sell powersolutions that work as a charm and I have seen at least 14 of them now, I can conclude 2 things: I hit on the almost incredible situation of seeing the only 14 working versions of them or... they have done a better job. I leave it to you to decide....

So, again, to wrap up: this situation took 7 months and a lot of frustration without having a working powercombo. For me Castle Creations tends to neglect at least my requests for support. The additions from their president in this threath are eh.... poor..... and that's a diplomatic expression. but he, I can't help that some people, no matter how hard I treid, are better off just ignoring their ignorance of the facts...

Regards, winkje

Ah, OK -- I got the point about tech support. I'll talk with them about that. You shouldn't have had to come to me for an answer --

I'll take some of the blame though, we took quite a while to do the investigation, and we tried several circuit changes that would have allowed the Futaba to work -- but weren't satisfied with the noise immunity on the ESC after the changes were made.

I should have communicated with you the REASONS we decided not to change the RX circuit on the MMM as well.

We will all work on our communications skills. :)

Patrick

winkje · 07:56 PM

Patrick,

Thanks for your reply!

It takes guts to answer the way you did and I do appreciate it. Thanks for that! I tried to send you a PB but due to a full mailbox on your side I didn't succeed....

I do appologize for using some firm words and expressions; I do hope you understand where these came from.

Regards, winkje

@SuicideNeil; I trust you to understand I will not respond to your reply....

JThiessen · 08:01 PM

Winkje's issue is not an isolated one, and he will have problems in the future on some other HV brushless system. It took repeated attempts to get my bother in laws to bind with the MMM - I think I sat there doing the programming over and over again for about a half hour until it just finally "took" - I didn't change what I was doing with it the entire time. He had the same issue trying to use the Futaba with his Novak system. I've been around this stuff long enough to understand that sometimes certain things just dont mix well. My choice would have been to ditch the Futaba, not the MMM.