local hobby shop returns?

[Pdelcast]

Originally Posted by DwightSchrute

the lhs didn't give me the esc. it was another customer. what i was saying was it was 2 seperate returns. one from me, and one from my lhs placed very close in proximity.

my lhs got a new esc from castle. i got an email saying i might get a new one or a refurbished one when they got some more in.(whenever that is)

someone else just posted from another forum that they just spoke to a tech about their esc going bad, and they were told a new one was on the way. what gives?

maybe i'm not getting the whole story from either my lhs or the other guy at the other forum, but it's frustratring when i get a vague email about getting one when they restock without an eta, and others seem to be getting replacements.

i'm really not trying to create a stink, i'm just really confused.

We don't treat LHS and customer repairs differently. We just process them in the order that we receive them.

Depending on what we have in stock, you can call tech support and request an AWR (advanced warranty replacement) if you give the tech support person a credit card number. We will then send a replacement, place a hold on the credit card for the amount of a non-warranty repair, and we also send a return envelope. When we receive the damaged unit back from the user (and determine that it was a covered, warranty claim) we release the credit card hold.

Thanx!

Patrick