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NovakTwo
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05.21.2010, 10:55 AM

Quote:
Originally Posted by hootie7159 View Post
I had the 4.5 and havoc pro in my hyper 10sc (came as part of the package deal at nitrohouse) and it had glitching issues...ie esc shutting off when WOT from a dead stop....novac tech support was really cool about the situation and said that there was a run of esc's that needed a software update BC the esc wa reaching LVC prematurely....as far as I know I believe myself and someone else on RCM are exp the same problem and we both gt our combos from nitrohouse...there is also another local guy who runs atthe track I go to that is having the same issues as well...I sent my esc in about a week and a half ago but I haven't heard any updates from them yet....as far as the mmp goes...I've had 3 and 2 out of the 3 (one of them BNIB) had the bec issue...gonna send that one in once the havoc comes back, but right now my mmp is running with a CCBEC...(sorry to go off on a tangent :)
Our turn-around time for service is generally 5-7 work (Mon-Fri) days from the time we receive your item. If you need assistance, you can PM me and I will check into it.


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hootie7159
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05.21.2010, 11:22 AM

Quote:
Originally Posted by NovakTwo View Post
Our turn-around time for service is generally 5-7 work (Mon-Fri) days from the time we receive your item. If you need assistance, you can PM me and I will check into it.

I wasn't worried about the turn around time NOvak i was just telling phat monk about the software update issue...no worries on my end .BTW, i spoke to CS a couple days ago and they received my havoc pro on the 12th.....if all it needs is a software update why don't you guys make some sort of "NOVAK-LINK" LOL....so that the user can update their esc's to current software versions on their own....i'm sure it will probablly save a lot of headaches in terms of dealing with sending the esc's in and then shipping them back and will give you guys less things to deal with/worry about...(that is, if the problem really lies in just the software)...i really like the on board programming however, having a programming card would also be just as nice instead of having to deal with looking at the setup sheet everytime you change something (i really can't remmeber which lights mean what ..lol...but then again, i've only owned 2 novak products within the past 5 years) anyways, just my 2cents...i really liked how smooth the havoc pro was with the 4.5 before i had to send it in...


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