MMM new shipment batch?

[mothman]

Thomas,

Is it possible for international buyers to send their Monster for repair? Actually I have 2 brand new MMM (V1 and V2) that I want to change for a later version. I believe that this is possible under non-warranty repair where I have to pay $70. But is this applicable for international buyers? (I used to live in Indiana but then moved back to my home country, Malaysia).

[Bondonutz]

Originally Posted by mothman

Thomas,

Is it possible for international buyers to send their Monster for repair? Actually I have 2 brand new MMM (V1 and V2) that I want to change for a later version. I believe that this is possible under non-warranty repair where I have to pay $70. But is this applicable for international buyers? (I used to live in Indiana but then moved back to my home country, Malaysia).

I can't speak on Castles behalf but I think they will replace both your ESC's no questions asked due to them being the older versions. No $ nessasary.

[Thomas Porfert]

Of course! We always support international customers. V1's and V2's have lifetime warranties, so you can send those in at any time and get them swapped for brand new controllers at no charge. Because they are warranty, there is no charge for the replacement and no charge for shipping back to you. Some companies choose to charge to ship back a warranty claim. We don't like this policy, it seems strange to us to make a customer pay to get back a product that failed because of an issue with the controller; so the only cost incurred is the shipping to us. Just FYI: for non-warranty claims, the flat repair fee includes the shipping back, even for international customers.

So get those old Monsters sent in to us and we'll get you back 2 brand new Monsters.

Thomas Porfert
Castle Tech Support

Originally Posted by mothman

Thomas,

Is it possible for international buyers to send their Monster for repair? Actually I have 2 brand new MMM (V1 and V2) that I want to change for a later version. I believe that this is possible under non-warranty repair where I have to pay $70. But is this applicable for international buyers? (I used to live in Indiana but then moved back to my home country, Malaysia).

[bryan]

I got my shipping notification today!!!!!
Thanks again to CC support

[mothman]

Originally Posted by Thomas Porfert

Of course! We always support international customers. V1's and V2's have lifetime warranties, so you can send those in at any time and get them swapped for brand new controllers at no charge. Because they are warranty, there is no charge for the replacement and no charge for shipping back to you. Some companies choose to charge to ship back a warranty claim. We don't like this policy, it seems strange to us to make a customer pay to get back a product that failed because of an issue with the controller; so the only cost incurred is the shipping to us. Just FYI: for non-warranty claims, the flat repair fee includes the shipping back, even for international customers.

So get those old Monsters sent in to us and we'll get you back 2 brand new Monsters.

Thomas Porfert
Castle Tech Support

Thanks alot Thoma!. Really gald to hear that from you. But can you please guide me to claim the lifetime warranty? Thanks in advance. Really appreciate your help!

[mothman]

Originally Posted by Thomas Porfert

Of course! We always support international customers. V1's and V2's have lifetime warranties, so you can send those in at any time and get them swapped for brand new controllers at no charge. Because they are warranty, there is no charge for the replacement and no charge for shipping back to you. Some companies choose to charge to ship back a warranty claim. We don't like this policy, it seems strange to us to make a customer pay to get back a product that failed because of an issue with the controller; so the only cost incurred is the shipping to us. Just FYI: for non-warranty claims, the flat repair fee includes the shipping back, even for international customers.

So get those old Monsters sent in to us and we'll get you back 2 brand new Monsters.

Thomas Porfert
Castle Tech Support

Thanks alot Thomas!. Really gald to hear that from you. But can you please guide me to claim the lifetime warranty? Thanks in advance. Really appreciate your help!

[scooterboy]

I have a mmm with the plug in battery connectors, does that mean its a v1 or v2?

[DwightSchrute]

Originally Posted by scooterboy

I have a mmm with the plug in battery connectors, does that mean its a v1 or v2?

it could be either one...i think, if i'm remembering it right, even the first few
v3's were also plug in weren't they?

[just_now]

I got pic from some forum in the past. Hope it helps.



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