From the CC website homepage:
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Castle Creations technical support will be closed on Friday December 24th and Monday December 27th for the Christmas Holiday. Thursday the 30th we will be closed for annual inventory and Friday December 31st for New Years. Due to seasonal fluctuations and holiday vacations, phone wait times may be longer than normal. Our voicemails will be turned off from December 23rd through January 3rd. We can be reached via e-mail at support@castlecreations.com, although response times could take over 4 business days. We appreciate your patience and understand during this time. Thank you and have a Merry Christmas and a happy new year.
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